Territory Manager - GTA West, ON

Shell; Cambridge; On-site; CAD 92,000 - 139,000; Full time

Job summary

A leading energy company is seeking a Territory Manager in the Region of Waterloo, Ontario. The role involves managing 15-25 service stations, ensuring customer satisfaction and profitability while coaching Retailers on operational excellence. The ideal candidate has at least 5 years of experience, preferably in the energy sector, and possesses strong sales and P&L management skills. Travel is required, making this an exciting opportunity for a results-driven individual.

Benefits

Flexible working hours

Paid parental leave

Competitive starting salary

Qualifications

• Must have legal authorization to work in Canada on a full-time basis.
• At least 5 years' work experience in a similar role.
• Experience in the energy or fuel industry is considered an asset.

Responsibilities

• Manage relationships with Retail Business Partners.
• Maximize profitability of Convenience Retail categories.
• Coach Retailers on HSSE protocols.
• Review and manage site-level performance.

Skills

Customer-centric approach

Strong knowledge of convenience retailing

Expertise in 4P execution

Sales experience

P&L management

Education

Bachelor's degree

Tools

Valid driver's license

Job description

Ontario, Canada

Job Family Group: Commercial and Retail

Worker Type: Regular

Posting Start Date: October 30, 2025

Business unit:

Experience Level: Experienced Professionals

What’s the role

Shell is seeking a Territory Manager (TM), one of the most exciting and fulfilling roles within Shell Mobility (formerly Shell Retail). As a TM, you will be part of the Mobility Sales and Operations team, responsible for managing a group of Retailers within a defined geographic territory. On average, the territory will consist of 15–25 service stations. You will act as the CEO of your assigned territory, with the opportunity to directly influence bottom-line results at the Shell Retail site level. We are seeking a customer-centric, passionate, and results-driven individual who embodies Shell’s values and principles. The ideal candidate will have strong knowledge of convenience retailing and expertise in 4P execution (Price, Product, Placement, Promotion).

As a Territory Manager, you will be responsible for managing the relationship between Shell Canada and our Retail Business Partners. This role will support the safe and ethical delivery of sales, profitability, and operational excellence key performance indicators (KPIs) within the territory by coaching and counselling Retail Business Partners. This role is field based, requiring regular travel within your territory, which may include overnight trips. This exciting position offers excellent career development opportunities within the Mobility organization. You will gain valuable experience in stakeholder management and business development.

In addition, this role requires the Territory Manager to be based in the GTA West area (Oakville, Burlington, Hamilton, Kitchener/Waterloo). Travel may be up to 70%, depending on the territory being managed and the time of year such as annual meetings, team meetings, or training and development.

Accountabilities

• Maximize profitability by growing higher margin Convenience Retail categories, and minimizing costs
• Embody and support the organization’s journey towards the Goal Zero Ambition (no harm, no leaks across all our operations) at Retail sites by coaching and counseling Retailers to follow proper HSSE protocols
• Review and manage site level performance, identify gaps, and implement action plans to deliver results
• Ensure proper execution of the Shell Customer Value Proposition (Marketing, HSSE, Loyalty and Convenience Retail) at each site including consistent delivery of the Shell Customer Commitment
• Lead Retailer Recruitment and Selection efforts to support the development of a robust Retailer pipeline

What you bring

• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
• Bachelor’s degree is preferred
• At least 5 years’ work experience in a similar role
• Experience in sales, P&L management, retail, and/or commercial acumen is required
• Experience in the energy or fuel industry is considered an asset
• Valid driver's license required, Shell vehicle will be provided
• Ability to be mobile within the territory including overnight trips

The base salary range for this position is $92,600 - $139,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process and must be successfully completed within 3 days of receiving the initial assessment invite. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine the next steps. Thank you for your interest in Shell.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on innovative projects together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance related salary increase; our pay and benefits packages are among the best in the world
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can learn more about our efforts at Shell Canada’s diversity and inclusion initiatives.

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets
• Shale gas and liquids assets in Alberta and British Columbia
• A network of 1,400 retail stations across Canada
• The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest carbon capture and storage facility
• The Sarnia Manufacturing Centre refinery in Ontario
• Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels
• 15 Shell-owned distribution terminals, three of which have marine operations
• Shell Aviation Canada delivers across a network of 27 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery
• Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business

Disclaimer: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.