Territorial Service Liaison

Government of Yukon; Whitehorse; On-site; CAD 69,000 - 79,000; Full time

Job summary

Government of Yukon’s Department of Highways and Public Works, Transportation Services, Motor Vehicles in Whitehorse invites applications for a permanent, full-time regulatory services position. You will support front-line customer service, liaise with Territorial Representative offices, and help ensure compliance with applicable legislation and policies.

Ideal candidates will have experience in high-volume customer service, policy interpretation, and using standard office software, with a

Qualifications

• Experience providing customer service in a high-traffic regulatory environment.
• Experience interpreting policy and providing advice.
• Experience administering training and guidance.
• Experience using networked and personal computer applications (i.e. Outlook, Word, Excel).

Responsibilities

• Liaise with Territorial Representative and Agent offices to ensure services comply with legislation and policies.
• Assist with high-volume customer service in a regulatory setting.
• Interpret and explain policy to clients and staff.
• Support training activities and guidance to colleagues.
• Maintain accurate records and documentation.

Skills

Customer service

Policy interpretation

Training delivery

Office communications

Teamwork

Tools

Outlook

Word

Excel

Job description

Government of Yukon -> Highways and Public Works - Transportation Services Motor Vehicles

Location

Whitehorse, YT Y1A 2C6 CA (Primary)

Job Type

Permanent

End Date

Full/Part Time

Full-time

Standard Hours Bi-weekly

75

Classification

AR09

$68,518.00 - $79,255.00

Union

YEU

Days Off

Saturday/Sunday

Travel

10%

Admissibility

Open to all Candidates, Preference - Canadian Indigenous Ancestry, Preference - Yukon First Nations ancestry

This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government’s goal for a representative public service. For more information on the hiring preference visit www.yukon.ca/hiring-preference .

Job Summary and Requirements

Join Our Team at the Department of Highways and Public Works!

Are you ready to make a positive impact on Yukon communities? The Department of Highways and Public Works provides the necessary structure that makes life in Yukon possible. Together, we are committed to uphold the values of safety, innovation, teamwork, and leadership in our everyday work.

We are currently seeking a talented individual to join our Transportation team. This position liaises with Territorial Representative and Agent offices throughout the territory to ensure services provided on behalf of Yukon Motor Vehicles comply with relevant legislation, regulations, policies and procedures.

• Experience providing customer service in a high traffic/high volume regulatory environment;
• Experience interpreting policy and providing advice;
• Experience administering training and guidance;
• Experience using networked and personal computer applications (i.e. Outlook, Word, Excel).

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.

Desired knowledge, skills and suitability

The ideal candidate will possess these qualifications, skills and knowledge, but also demonstrate suitability for the role and organizational culture. Key competencies for success in this role include:

• Excellent organizational skills and adaptability to changing priorities;
• Ability to provide exceptional customer service;
• Experience with financial transactions and cash reconciliation process;
• Ability to understand and explain legislation and policies;
• Ability to act tactfully and use diplomacy when dealing with confidential matters;
• Ability to work independently and within a team setting;
• Effective oral and written communication skills, with strong attention to detail
• Excellent interpersonal skills, contribute to a team and maintain effective working relationships

Job Requirements

This is a designated position within the Yukon public service which requires the following job requirements:

• Occasional travel throughout Yukon.

Additional information

For more information about this position, please contact Daniela Ruf, Manager, Motor Vehicles at [e-mail] .

For more information on what is happening at HPW, we encourage you to check us out on Yukon.ca , Facebook !

If you have questions about our recruitment process or what rewarding career opportunities are available within Highways and Public Works, please contact: Kylie Townend, at [e-mail]