Terminal Representatives

Allied Universal Security Services; Winnipeg; On-site; CAD 19,000 - 27,000; Full time

Benefits offered by this job

Paid training

Ongoing professional development

Career advancement opportunities

Supportive work environment

Overtime opportunities

Job summary

Allied Universal Canada is seeking professional, dependable Terminal Representatives to join our team at Winnipeg James Armstrong Richardson International Airport.

This role supports access control, airport security operations, passenger assistance, traffic control, and safety within designated airport areas; requires strong communication, attention to detail, and the ability to work 24/7 in a fast-paced airport environment.

Qualifications

• Must obtain and maintain a valid RAIC.
• Strong written and verbal English communication.
• Excellent customer service and interpersonal skills.
• Attention to detail and situational awareness.
• Calm, professional disposition under pressure.
• Ability to work indoors and outdoors.
• Flexible to rotate day/night shifts, weekends and holidays.

Responsibilities

• Conduct security patrols of terminal areas and restricted zones.
• Monitor access control and verify credentials.
• Maintain security systems and logs.
• Provide passenger, employee and stakeholder assistance.
• Respond to emergencies and follow procedures.
• Report security concerns and incidents.

Skills

Communication skills

Customer service

Situational awareness

Calm under pressure

Indoor/Outdoor work

Education

Post-secondary education

First Aid & CPR

Job description

Company Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Terminal Representative – Winnipeg International Airport

Allied Universal Canada is seeking professional, dependable, and customer-focused Terminal Representatives to join our team at Winnipeg James Armstrong Richardson International Airport.

This position is ideal for individuals with strong communication skills, attention to detail, sound judgment, and the ability to work effectively in a fast-paced, 24/7 airport environment. The Terminal Representative will support access control, airport security operations, passenger assistance, traffic control, and overall safety and security within designated airport areas.

Position Information

• Job Title: Terminal Representative

• Location: Winnipeg James Armstrong Richardson International Airport, Winnipeg, Manitoba

• Number of Vacancies: 5

• Employment Type: Full-Time

• Pay Rate: $16.96 per hour

• Schedule: 4 days on / 4 days off; 6:30 AM – 6:30 PM & 6:30 PM – 6:30 AM

• Security License: Not required

Security Clearance Requirements

Candidates must have resided continuously in Canada for a minimum of five (5) years to meet applicable airport security clearance requirements.

Successful candidates must also be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).

Key Responsibilities

As a Terminal Representative, you will play an important role in maintaining a safe, secure, and efficient airport environment. Responsibilities include:

• Conduct regular security patrols of assigned terminal areas, restricted areas, and other designated locations.

• Monitor and manage access control within designated airport areas.

• Verify credentials, identification, and access permissions in accordance with established procedures.

• Monitor security systems and maintain a high level of situational awareness.

• Control access to restricted and controlled areas.

• Support emergency communication procedures.

• Follow airport security policies, procedures, and applicable Government of Canada protocols.

• Provide professional, courteous, and effective assistance to passengers, airport employees, and other stakeholders.

• Identify, address, and report on security, safety, and access-control concerns.

• Provide relief coverage for traffic control and curbside operations as required.

• Assist with the safe and orderly movement of vehicles and passengers in designated curbside areas.

• Maintain a visible and professional security presence throughout assigned terminal areas.

• Complete accurate patrol logs, reports, incident reports, and other required documentation.

• Remain calm, professional, and decisive during emergencies and high-pressure situations.

• Participate in cross-training and provide operational support in other Level 1 positions as required.

• Perform other duties as assigned in support of airport operations.

Qualifications and Skills

Successful candidates should have:

• The ability to obtain and maintain a valid RAIC.

• Strong written and verbal communication skills in English.

• Excellent customer service and interpersonal skills.

• Strong attention to detail and situational awareness.

• The ability to remain calm and professional in challenging situations

• The ability to work both indoors and outdoors.

• Flexibility to work rotating day and night shifts, weekends, and statutory holidays.

Assets

The following are considered assets:

• Previous security or access control experience.

• Valid First Aid and CPR certification.

• Post-secondary education.

What We Offer

• Paid training

• Ongoing professional development

• Career advancement opportunities

• A supportive and professional work environment

• Overtime opportunities, based on operational requirements

Allied Universal is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.