Terminal Attendant

BC Ferries; West Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A major ferry service provider in West Vancouver is seeking Terminal Attendants to support operations during a reconstruction project. The role involves directing traffic, maintaining terminal grounds, and providing excellent customer service in a fast-paced environment. Candidates should have customer service experience and a valid driver's licence. This casual position offers guaranteed shifts and potential for additional hours during busy periods.

Qualifications

• 1 year of customer service experience required.
• Clean ICBC Drivers Record Report required.
• Comfortable working outdoors in all weather conditions.

Responsibilities

• Direct traffic during loading/unloading procedures.
• Communicate with team to ensure safe operations.
• Maintain Terminal buildings and grounds.
• Assist passengers with queries and problems.
• Perform additional duties as required.

Skills

Customer service

Communication

Physical endurance

Education

Class 5 or 7N Drivers Licence

Occupational First Aid Level 3 (preferred)

Job description

Job Description

TERMINAL ATTENDANT

Horseshoe Bay

Casual

The opportunity

BC Ferries is seeking Terminal Attendants who are passionate about delivering outstanding customer service, prioritizing safety, and creating a positive travel experience. As we begin a major reconstruction project at Horseshoe Bay Terminal, we are hiring additional team members to support our operations and ensure our customers continue to receive the high level of service they expect.

Reporting to the Terminal Manager, Terminal Attendants are responsible for:

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel.
• Communicating in person, by phone and by hand held radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.
• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors.
• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems.
• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.

What you bring to the team

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.

Preference may be shown to applicants who hold an Occupational First Aid Level 3.

Casual employees will be provided a minimum monthly equivalent of 7 shifts per month subject to meeting minimum availability requirements. During the Horseshoe Bay reconstruction project and other peak travel periods (Christmas and Summer), we anticipate opportunities to work beyond the minimum guarantee.

Here is a great video that gives you some insight into the role. Have a watch and see if this is the right position for you: https://youtu.be/uUAkQ4nXDMQ.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by December 03, 2025.

"We connect communities and customers to people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.