Terminal Attendant

BC Ferries; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading ferry service provider in Nanaimo is looking for a Terminal Attendant to ensure smooth traffic flow and customer service at the terminal. The role involves directing vehicles, maintaining facilities, and assisting passengers with queries. Candidates should have customer service experience and a valid Driver's License, with preference to those holding Occupational First Aid Level 3. This position requires working outdoors in all weather and during graveyard shifts.

Qualifications

• One year of customer service experience is required.
• A Class 5 or 7N Driver's License with a clean ICBC Driver's Record Report is mandatory.
• Preference may be given to those with Occupational First Aid Level 3.

Responsibilities

• Direct traffic during loading/unloading procedures.
• Communicate with vessel personnel to ensure safety.
• Maintain terminal buildings and grounds.

Skills

Customer service experience

Communication skills

Teamwork

Ability to work in a physical environment

Reliability

Education

Class 5 or 7N Driver's License

Occupational First Aid Level 3 (preferred)

Job description

TERMINAL ATTENDANT

Nanaimo | Seasonal

The opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Manager, Terminal Attendants are responsible for:

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel.
• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.
• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors.
• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems.
• Working on ramps and docks; assisting with vessel docking, handling moo ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces.
• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.

What You Bring To The Team

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required.

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.

Preference may be shown to applicants who hold an Occupational First Aid Level 3.

Here is a great video that gives you some insight into the role. Have a watch and see if this is the right position for you: https://youtu.be/uUAkQ4nXDMQ.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by March 29, 2026. Please ensure to upload any relevant certificates you currently hold during the application process.

We connect communities and customers to people and places important in their lives. At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.