Tenant Support Worker

Lookout Housing and Health; Surrey; On-site; CAD 46,000 - 49,000; Full time

Job summary

The Tenant Support Worker (TSW) reports to the Site Manager and works with Lookout Housing and Health Society to provide assistance, support, education and skills training to residents. The TSW helps tenants develop greater independence and stability toward healthier, more independent living arrangements.

This role requires successful respirator fit testing; Lookout is COR certified and must follow WorkSafeBC health and safety rules. Employees must be clean-shaven for a proper respirator seal.

Qualifications

• Diploma in Community Social Service is required.
• OFA 1 First Aid and Food Safe certs are preferred.
• Valid BC driver's license may be required.
• Experience with social services and housing support is valued.
• Ability to follow health and safety policies and procedures.

Responsibilities

• Participate in tenant intakes and provide support services and assessments.
• Identify tenant challenges, develop service plans, crisis intervention, and manage finances and medications.
• Meet basic needs with long-term, ongoing support for tenants.
• Complete paperwork and maintain statistical data.
• Assist volunteers and practicum students on site.
• Some external work may occur; use of a vehicle may be useful.
• Remain alert during shifts; sleeping is not permitted.
• Comply with and contribute to health and safety programs.

Skills

Mental Health Resources

Harm Reduction

Trauma Informed Practice

Addiction Support

Independent & Team Work

Equipment Operation

Verbal & Written Communication

Time Management

Guest Observation

Rapport with Guests

Home Management

Instruction

Advocacy Skills

Conflict Resolution

Crisis Intervention

Education

Diploma in Community Social Service

Class 5 BC Drivers’ License

OFA 1 First Aid Certificate

Food Safe Certificate

Job description

Date: Aug 21, 2026

Location: Surrey, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Casual

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Carr's Place

15 minute walk from Gateway Skytrain

Days and Hours of Work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 8 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$33.49 - 35.31

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (*Only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (*Only if required)
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,
• Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Home management skills
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

Closing Date

Applications will be accepted until August 23, 2026 at 5:00pm