Tenant Services Manager

BGIS; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading facility management company in Mississauga is seeking an Executive Tenant Services Manager. This role is focused on exceptional customer service in a fast-paced environment, managing executive requests, and coordinating vendor activities. The ideal candidate will have strong interpersonal skills and at least 5 years of experience in a similar role. A customer-centric attitude and the ability to work independently are essential.

Qualifications

• 5+ years in a fast-paced corporate office environment with strong interpersonal skills.
• Expertise in organizational and coordination skills to manage multiple tasks.
• Knowledge of project delivery and vendor management processes.

Responsibilities

• Receive and validate service requests in a high-paced environment.
• Maintain detailed service call tracking and update tools consistently.
• Coordinate vendor activities and manage small-scale service projects.

Skills

Interpersonal skills

Organizational skills

Communication skills

Project delivery knowledge

Customer service skills

Ability to work independently

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

Summary

The Executive Tenant Services Manager is focused on delivering exceptional customer hospitality in a fast-paced environment prioritizing and meeting the needs of various concerned parties. This role facilitates various requests that ensures the comfort, convenience, and very specific requirements of a Senior Executive Team in a highly prestigious location are met with consistency and a high degree of professionalism. Coordination of various tasks, documenting scope requirements, monitoring contractor performance, minor event planning, execution of small projects, coordinating facility repairs, while managing precise and timely communication to all concerned parties are core functions of this role.

The optimal candidate will demonstrate strong interpersonal savvy, is highly detailed, precise and action-oriented responding in a demanding environment. They are skilled at balancing a sense of urgency with planning and executing mindfully.

Critical to this role is the ability to communicate and interact effectively at all levels - they are driven to serve and create memorable customer experience.

Key Duties & Responsibilities

Executive-level Customers

• Receive, process and validate service requests in a high paced environment by telephone, e-mail, or personal visits.
• Support executive level customers, visitors and employees in a friendly, knowledgeable and courteous manner.
• Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion.

Maintaining of site-specific documentation

• Maintain detailed service call / work order tracking as required.
• Updating of BGIS-based and Client-based tracking tools in a timely and consistent manner.

Client and Internal Communications

• High degree of emotional intelligence to navigate a pressure filled environment with competing concerned parties groups.
• Utilizing Client-based communications protocols, timely, consistent, and accurate communications to all applicable groups and individuals is critical.

Vendor Coordination and Management

• Review all contract work, report any discrepancies to the Regional Director and request Purchase Orders and open Work Orders as applicable.
• Delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work. Ability to manage many concerned parties, while meeting critical timelines is key to this role.
• Use operational knowledge of the facility in conjunction with close relationship with Landlord and Vendors to provide swift resolution of any challenges experienced by employees or guests.
• Co-ordinate BGIS Solutions and subcontracted forces to deliver required tenant services within the scope of the position and communicate all such activities to the team in a timely manner.

Liaison between BGIS and Client Staff

• Assist with minor event planning and meeting space set up for key executive meetings (i.e. Board, Executive Strategy and Planning sessions, important client meetings).
• Close communications with on-site staff on a daily basis to ensure open and clear exchanges of detail to avoid gaps or misinformation transfer.

Knowledge & Skills

• Highly effective interpersonal skills, with an emphasis on communication (verbal / written). (5+ years in a fast-paced corporate office environment)
• Strong organizational, coordination and documentation skills with the ability to multi-task. (5+ years in a fast-paced corporate office environment)
• Knowledge of project delivery and tendering processes. (5+ years of project delivery and vendor management)
• Superior client management / customer service skills. (5+ years in a fast-paced corporate office environment)
• Service oriented, customer-focused and with a “can-do” attitude. (5+ years in a fast-paced corporate office environment)
• Ability to work independently.(5+ years in a fast-paced corporate office environment)

Licenses and/or Professional Accreditation

• N / A

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.