Temporary Service Writer — Customer Care & Work Orders

Western Tractor Company Inc.; Taber; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading agriculture service provider based in Taber, Alberta, is seeking a Service Writer to bridge communication between customers and the service department. This temporary role will start in February and is crucial for managing customer service inquiries, work order documentation, and payment processing. Candidates should have a high school diploma, 1-3 years of relevant experience, and strong communication skills. Join a team committed to setting the standard in customer service within the agriculture industry.

Benefits

Competitive compensation

Training and development programs

Annual boot and tool allowance

Qualifications

• 1-3 years of experience in a service advisor or customer service role is required.
• Knowledge of agricultural equipment is an asset.
• Strong organizational skills are necessary for this role.

Responsibilities

• Greet customers and assist with service inquiries.
• Open, manage, and close work orders ensuring accuracy.
• Communicate with customers regarding equipment status.

Skills

Customer service

Strong interpersonal skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent GED

Tools

Microsoft 365

CRM systems

Job description

A leading agriculture service provider based in Taber, Alberta, is seeking a Service Writer to bridge communication between customers and the service department. This temporary role will start in February and is crucial for managing customer service inquiries, work order documentation, and payment processing. Candidates should have a high school diploma, 1-3 years of relevant experience, and strong communication skills. Join a team committed to setting the standard in customer service within the agriculture industry.