Temporary Sales Associate - Tanger Outlets

COACH; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading luxury retailer in Ottawa seeks individuals to perform operational and sales duties while providing exceptional customer service. Candidates must have a high school diploma and 1–3 years of relevant sales experience. This position values teamwork and the ability to thrive in a fast-paced environment. Flexible scheduling is necessary, and candidates must understand fashion trends to excel as brand ambassadors.

Qualifications

• 1–3 years of previous sales experience, preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Ensure all daily tasks are completed without negatively impacting service or standards.
• Support the Store Inventory Process and maintain strong organizational standards.
• Drive business through sales strategies and build lasting relationships with customers.

Skills

Sales skills

Customer service

Knowledge of fashion trends

Ability to work in a fast-paced environment

Teamwork

Education

High school diploma

Tools

Cash register systems

Basic computer skills

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: here, your voice is valued, your ambitions are supported, and your work is recognized.

Operations

• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintain a clean and tidy selling floor at all times.
• Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenish inventory on sales floor as needed.
• Support the Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards for product in the stockroom and on the selling floor.
• Support cash‑wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions: purchase, return, exchange, found order, etc.
• Help prepare the store by organizing functional areas, performing routine cleaning, maintaining visual merchandising expectations, and keeping the floor organized.

Sales Floor

• Understand organizational objectives and make decisions that align with company priorities.
• Take ownership and am committed to delivering results while remaining aware of personal and store metrics; create personal sales and clienteling strategies in partnership with management.
• Create short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and create plans to improve and overcome areas of opportunity.
• Represent Coach as a brand ambassador.
• Demonstrate Coach’s Selling and Service expectations at all times.
• Understand changes in local market with potential impact on business performance and support execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining on‑going relationships.
• Create positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
• Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remain aware of and clearly communicate current pricing and promotional strategy to customers.
• Discuss product features and build the sale by leveraging cross‑selling skills and abilities.
• Cross‑sell and encourage beneficial product add‑ons that relate to customers’ shopping needs.
• Read cues and adapt approach to customers’ needs.
• Attend to the unique and individual shopping needs of each customer.
• Work with multiple customers simultaneously and break away as appropriate.
• Follow up with customers consistently and genuinely to influence/close the sale.
• Flex personal selling techniques to contribute to overall store financial results.
• Build lasting and loyal relationships with customers.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
• Create enthusiasm and positivity for a shared vision and mission.
• Promote and endorse a team‑selling environment.
• Foster an environment of teamwork, trust and collaboration with internal and external customers.
• Remain solution‑oriented, adaptable and flexible to changing business and store needs.
• Welcome feedback and adapt behaviors as appropriate.
• Maintain a calm and professional demeanor at all times.

Experience

1–3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education

High school diploma or equivalent; college degree preferred.

Technical

Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.

Physical

Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule

Ability to meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends, and holidays; high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

Work Setup

BASE PAY RANGE: $17.20 TO $18.25

Req ID: 122074

Tapestry, Inc. is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail]