Temporary Part Time Floor Leader - White Oaks Mall

Lush Fresh Handmade Cosmetics; London; On-site; Part time

Job summary

A leading cosmetics retailer in London is seeking a Temporary Part Time Floor Leader for White Oaks Mall. The role involves supporting store management, driving sales, and leading a team of sales associates to create exceptional customer experiences. Ideal candidates should have at least 1 year of experience in customer service and sales, with a flexible schedule. This position offers a pay of $17.60 CAD per hour.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience in a fast-paced team environment.
• Knowledge of skincare and ethical beauty.

Responsibilities

• Support the Store Management Team across all areas of the business.
• Lead a team of sales associates to achieve and surpass their goals.
• Foster a culture of passion and positivity in the workplace.

Skills

Customer service

Sales

Cash handling

Supervisory coaching

Problem-solving

Flexibility

Job description

Temporary Part Time Floor Leader - White Oaks Mall

Position: Temporary Part Time Floor Leader

Weekly: 20-29 hours

Contract Dates: 3 month contract (subject to change)

Interview Plan: As a Floor Leader, you will support the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Together with fellow leaders, you will ensure every aspect of the store operates at excellence, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Your day-to-day will involve leading and inspiring a team of sales associates to achieve and surpass their goals on the shop floor. You will foster a culture of passion and positivity, creating a productive and fun work environment that benefits both customers and employees.

Responsibilities

• Driving Sales: Use the StoreForce dashboard to coach the sales team, adjust shop floor structure, and exceed sales goals. Take ownership of results and celebrate achievements with the team.
• Customer Experience: Lead by example in delivering a world-class experience through product demonstrations and daily sales goal exceedance.
• Building the Brand: Educate customers on Lush brand values, including anti‑animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging.
• Product Passion: Continuously deepen product knowledge and provide informed recommendations for every customer need.

Team Involvement

• Development: Train and coach Sales Ambassadors on sales techniques and product knowledge, support growth, and seek feedback to improve skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to DEIB perspectives, and foster a sense of belonging among team members.

Operational Excellence

• Cash Handling and Store Opening/Closing: Manage transactions, register operations, cash drawer reconciliation, nightly deposits, and secure the store. Take deposits to the bank as required.
• Time and Attendance: Lead by example in punctuality, monitor employee breaks, and ensure clear communication of store updates and task lists.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices, support management with inventory tasks, and adjust product displays based on sales data.
• Policies and Procedures: Ensure staff adhere to opening/closing standards, product integrity, respectful workplace, and health & safety protocols.

Qualifications

• Required: Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory coaching, and problem‑solving in day‑to‑day operations. Experience in a fast‑paced team environment, knowledge of skincare and ethical beauty, and a flexible schedule including evenings, weekends, and holidays.
• Preferred: Experience with consultation‑based service models, sales metrics analysis, skincare or cosmetic industry, cross‑cultural collaboration, DEIB or social justice training, and fluency in Spanish, French, or other languages.

London White Oaks Pay: $17.60 – $17.60 CAD

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