Temporary Claims Account Administrator Full-Time, Hybrid (Toronto, Ontario, Canada)

Xpera; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A claims administration team is seeking a Claims Account Administrator for a Full-Time Hybrid role in Toronto. Responsibilities include opening new client claims, entering claims data, interacting with clients, and ensuring timely operations. Ideal candidates have 2-3 years of administrative support experience and attention to detail. Proficient in Word and Excel is required. The role offers an engaging team environment.

Qualifications

• 2-3 years of experience in an administrative support role is required.
• Familiarity or previous insurance claims experience will be a definite asset.
• Demonstrated ability to maintain a high level of confidentiality.

Responsibilities

• Receive and accurately open new client claims in the system.
• Ensure claims are opened in a timely manner conforming to client data standards.
• Interact with clients to obtain appropriate setup documents.

Skills

Attention to detail

Organizational skills

Analytical skills

Bilingualism

Intermediate Word and Excel skills

Education

Grade twelve diploma

Post-secondary diploma in Office Administration

Job description

Company: ClaimsPro LP - International Programs Group

Temporary Claims Account Administrator – Full-Time Hybrid (Toronto Ontario Canada)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyds self‑insured entities and organizations with high deductibles. We are currently seeking a Claims Account Administrator to report into our Toronto office.

Responsibilities

• Receive review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
• Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
• Other duties as assigned such as processing incoming and outgoing mail (regular and courier) financial recording of recovery cheques received answering telephones general services required to assist smooth operation of the office

Qualifications & Experience

• Grade twelve diploma; however a post‑secondary diploma in Office Administration will be given preference
• Familiarity or previous insurance claims experience will be a definite asset
• 2-3 years experience in an administrative support role is required
• Previously demonstrated ability to execute high attention to detail and strong analytical skill
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviours showing initiative and follow‑up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment as well as work independently
• Intermediate experience with Word and Excel skills are required
• All other computer applications must have the aptitude and ability to learn as required
• Detail Oriented with a customer service focus
• Bilingualism considered an asset

Environment / Working Conditions

• Positive team dynamics
• All prospective employees must pass a background check
• Time allocation estimations are subject to change

Accessibility Statement

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third‑party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.