Templater/Service Technician

FloForm Countertops; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading countertop manufacturer is seeking a Full Time Countertop Templater/Service Technician in Calgary. Responsibilities include creating digital templates, programming CNC routers, and servicing countertops. Ideal candidates have experience with AutoCAD and strong customer service skills. Competitive wages and benefits are offered, fostering a positive work environment.

Benefits

Competitive wages

Medical and Dental Benefits

Paid sick days

RRSP matching

Qualifications

• 1-2 years of experience with Microsoft Office products, AutoCAD, and CAM software.
• Minimum of 2 years’ experience in Templating or Fabrication/Installation/Drafting.
• Strong face-to-face customer service skills and good communication skills.

Responsibilities

• Travels to customers’ homes to create templates.
• Completes work orders with required measurements and specifications.
• Advises customers concerning templating and installation processes.

Skills

Microsoft Office

AutoCAD

CAM software

Customer service

Digital templating

Education

Relevant post-secondary education

Job description

Required immediately, our Calgary Branch is seeking a Full Time Countertop Templater/Service Tech to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

POSITION SUMMARY:
The Templater/Service Technician is responsible for creating digital file/templates to be used in creating the final product which also involves programming CNC router and preparing CAD files both in shop and on job sites for fabrication of custom countertops in a range of materials. This often involves visiting customer homes to finalize the measurements and being able to service quartz and granite countertops after installation.

QUALIFICATIONS:

• Relevant post-secondary education with 1-2 years of experience with Microsoft office products, AutoCAD and CAM software
• Experience with kitchen and/or bathroom construction, installation or similar
• Minimum of 2 years’ experience in Templating or Fabrication/Installation/Drafting
• Experience with digital templating
• Experience in reading blue prints/schematics, etc. along with experience with measurements and Intermediate mathematical skills
• Must have strong face to face customer service skills, professional appearance, with good communication skills with appropriate command of the English language and the understanding and knowledge of how to deal with people effectively with varied backgrounds
• Valid drivers license and a clear criminal record check

DUTIES & RESPONSIBILITIES:

• Travels to customers’ home/business to create templates
• Completes work orders noting all required measurements, polished edges, cut-outs (sinks, cook tops, faucet holes), plus radiuses in the tops and any other necessary specifications desired by the customer for the job
• Completes service calls, chip repairs, polishing, mounting sinks etc. on site to quartz and granite countertops
• Advises customers of any modifications required and providing critical information to the customer concerning the templating and installation processes
• Responds to general customer inquiries while on-site and communicating any relevant information about the job to the Salesperson, Operations staff or Production staff in a timely basis
• Ensures all work orders and completed templates are submitted no later than 24-48 hours from the time of templating
• Maintains the company vehicle interior and exterior
• Creates accurate digital drawings of countertops and sinks for installation.
• Must be able to climb stairs, ladders, lift, squat and stand for extended periods of time
• Able to lift 50lbs
• Regular kneeling, bending, and twisting
• Day shift, Monday to Friday with the potential for overtime
• Some out of town travel
• Other duties as assigned

FLOFORM is proud to offer the successful Templater:

• Competitive wages
• Medical and Dental Benefits
• Paid sick days
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!! Submit a resume/application to www.floform.com/careers

We look forward to meeting you!