Telecom Service Mgmt Analyst - Data & Customer Ops

Hydro One; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A telecommunications provider is seeking a Service Management Analyst to assist in customer service management functions and support a Service Manager. Key responsibilities include preparing customer reports, automating processes, and maintaining contractual information. The ideal candidate will have a solid understanding of telecom services, business administration, and relevant software skills. This position is located in Ontario.

Qualifications

• Strong understanding of telecom services and business processes.
• Requires written and verbal communication skills.
• Experience with multiple software applications.

Responsibilities

• Assist in customer service management.
• Prepare customer reports and automate processes.
• Document project status and communicate with customers.

Skills

Knowledge of business administration

English communication skills

Understanding of telecom services

Experience with CRM and ITSM

MS Office and Excel skills

Education

4 years of University training

Tools

CRM

ITSM

Granite

Job description

A telecommunications provider is seeking a Service Management Analyst to assist in customer service management functions and support a Service Manager. Key responsibilities include preparing customer reports, automating processes, and maintaining contractual information. The ideal candidate will have a solid understanding of telecom services, business administration, and relevant software skills. This position is located in Ontario.