Telecom Operator / Dispatcher

Alberta Health Services; Edmonton; On-site; Full time

Job summary

Alberta Health Services is seeking a Telecom Operator to monitor radio activities and manage calls for security requests. The role involves maintaining awareness of field activities and ensuring that operational information is effectively communicated.

The ideal candidate should have a Grade 12 education, relevant certification, and strong customer service experience. Candidates must be eligible for a Community Peace Officer appointment. A commitment to security screening is also required.

Qualifications

• Completion of Grade 12 and a certificate/diploma in a related field.
• 3-5 years of experience in a customer service environment.
• Experience resolving complex client issues.

Responsibilities

• Monitor radio activities and receive calls for security requests.
• Provide timely documentation of security officers' activities.
• Coordinate administrative assignment of Protective Services officers.

Skills

Customer Service

Problem Solving

Critical Thinking

Telephone Skills

English Language (Written & Verbal)

Education

Completion of Grade 12

Certificate in Emergency Communications

Tools

Microsoft Office

Job description

There are four positions available. As a Telecom Operator at AHS, you will monitor radio activities and receive calls for security requests. You'll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information database systems and coordinate the administrative assignment of Protective Services officers working in the AHS site.

Description:

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services Op Support
• Primary Location: Alberta Hospital Edmonton
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 22-JUN-2026
• Employee Class: Regular Full Time
• Date Available: 02-JUL-2026
• Hours per Shift: 12
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $31.61
• Maximum Salary: $38.56
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12.Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.Must be eligible for Solicitor General's Community Peace Officer Level II appointment.

Additional Required Qualifications:

High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications:

Valid First Aid certificate, BCLS-HCP training.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.