Telecom Experience Engineering Manager

TextNow; Canada; Hybrid; CAD 210,000 - 248,000; Full time

Job summary

A leading communication service provider in Canada is seeking an Engineering Manager to lead their Telecom Experience team. The role involves guiding a team of engineers, mentoring talent, and driving process improvement while collaborating with cross-functional teams. The ideal candidate has over 7 years in software engineering with strong mobile and frontend experience. This position offers a competitive salary range of CAD 210,800 to 248,000 annually, plus comprehensive benefits and a flexible work environment.

Benefits

Unlimited vacation

Employee Stock Options

Flexible work arrangements

Parental leave

Wellness credit

Qualifications

• 7+ years of experience in software engineering.
• 3+ years managing engineering teams.
• Experience with mobile and frontend development.

Responsibilities

• Guide a team of mobile and frontend engineers.
• Provide technical direction and ensure quality.
• Collaborate with cross-functional teams on product strategy.

Skills

Leadership

Mobile development

Frontend development

Data-driven improvement

Collaboration

Job description

Overview

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects, and that's because we're made up of people with curious minds who bring an optimistic yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

TextNow is looking for an Engineering Manager to lead our Telecom Experience team, a team responsible for the mobile and front-end user experience of calling and messaging. You’ll play a pivotal role in scaling the way our customers connect, while building the foundation for growth in our Telecom platform.

What You'll Do

• Lead and Inspire: Guide a team of mobile and frontend engineers, fostering a culture of collaboration, innovation, and accountability. Provide technical direction while enabling scalable, high-quality product delivery.
• Mentor and Develop Talent: Provide individualized coaching, career growth opportunities, and actionable feedback. Build a culture of learning, ownership, and engagement within the team.
• Drive Process Excellence: Introduce and refine engineering workflows, agile practices, and delivery processes that enable the team to move quickly while maintaining quality. Use a data-driven approach to identifying areas of improvement and measure progress as improvements are made.
• Cross-Functional Collaboration: Partner closely with the Telecom Core (backend) team, product managers, and designers to align on strategy and translate it into actionable engineering roadmaps. Work with stakeholders across the Telecom pod to communicate progress, identify risks, and ensure product success.
• Technical Oversight: Leverage your mobile development expertise and full-stack experience to guide technical direction at both the design and code level, from reviewing pull requests to providing feedback on architecture and experimentation plans that sharpen code quality, scalability, and maintainability. You’re not afraid to roll up your sleeves to keep the bar high.
• Enable Success: Remove blockers, set clear expectations, and create the conditions for the team to thrive and deliver meaningful customer value.

Who You Are

• Experienced Leader: A proven technical leader with 7+ years of experience in software engineering, including 3+ years managing engineering teams. You have experience with mobile and/or frontend development and familiarity with backend systems.
• People-First Manager: A dedicated mentor with a track record of coaching and growing engineers while fostering a culture of accountability, engagement, and psychological safety.
• Mobile-Oriented, Full-Stack Fluent: Strong background in iOS and/or Android development, with experience guiding teams that work across frontend and backend systems.
• Process Driver: Skilled at implementing practices that improve team velocity, quality, and satisfaction using data and feedback to guide continuous improvement
• Effective Communicator: Clear, transparent, and respectfully candid, with the ability to foster alignment across distributed teams.
• Collaborative Partner: Excels at working cross-functionally with product, design, and backend teams to deliver results that balance technical quality and business impact.

$210,800 - $248,000 a year Canada (CAD) Salary Range: $210,800 – $248,000 US – National (USD): $211,000 – $249,000 US High-Cost Locations (USD): NYC, CT, NJ, Seattle, Los Angeles, San Diego: $232,000 – $273,900 US San Francisco Bay Area (USD): $254,000 – $298,800

Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance. We’re committed to paying competitively to hire and retain high-caliber talent. We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range.

More about TextNow...

Values:

Customer Obsessed (We strive to have a deep understanding of our customers)

Do Right By Our People (We treat each other with fairness, respect, and integrity)

Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)

Act Like an Owner (We treat this company like it\'s our own... because it is!)

Give a Damn! (We are deeply committed and passionate about our work and achieving results)

Benefits, Culture, & More:

Strong work life blend

Flexible work arrangements (work from home, remote, or access to one of our office spaces)

Employee Stock Options

Unlimited vacation

Competitive pay and benefits

Parental leave

Benefits for both physical and mental well being (wellness credit and L&D credit)

We travel a few times a year for various team events, company wide off-sites, and more

Diversity and Inclusion

At TextNow, our mission is built around inclusion and offering a service for EVERYONE. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy