Technology Director (Web & Mobile)

twentysix; Vancouver; On-site; CAD 140,000 - 210,000; Full time

Job summary

twentysix in Vancouver seeks a senior technology leader to guide engineering and deliver AI-enabled digital platforms. You will shape architecture, lead cross-functional teams, and drive customer-centric innovations across web and mobile experiences.

The role emphasizes governance, risk management, and strategic planning with executive visibility, while partnering with AI providers to scale capabilities and performance.

Qualifications

• Proven track record in a technology leadership role for web and mobile app experiences.
• Oversee delivery of digital solutions with CX focus and performance optimization.
• Experience leveraging AI tools, processes, and teams.
• Strong software engineering, system architecture, and project management knowledge.
• Ability to mentor teams and foster high-performance culture.
• Experience in strategic planning at executive level with build vs buy.
• Experience managing risks including client relationships in e-commerce.
• Excellent client-facing skills and vendor management experience.

Responsibilities

• Oversee and guide software engineers and technical team members toward high-quality outcomes.
• Define and manage high-level technical architecture and technology stack.
• Lead AI-enabled customer experience solutions and partnerships with cloud providers.
• Deliver AI-enabled solutions quickly while maintaining security and enterprise quality.
• Mentor team members and foster collaboration across delivery squads.
• Manage client relationships and align technology initiatives with business goals.
• Identify risks, escalate to leadership, and pursue continuous improvement.

Skills

Tech leadership

AI/ML leverage

CX optimization

Strategic planning

Cross-functional leadership

Vendor management

Software architecture

Job description

RESPONSIBILITIES

Technical Leadership & Oversight:

Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in digital consumer-facing solutions.

Leverage AI as a core set of tools, processes, and skills to drive value.

Define and manage the high-level technical architecture and technology stack with a specific eye for delivering high-performing, scalable, secure, and SEO/GEO optimized digital solutions.

AI-Led Customer Experience Solutions:

Leverage partnerships with Google Cloud Platform and other AI providers to deliver AI-enabled solutions such as content scaling, product finders, personalization solutions, customer experiences, AI-enabled commerce, and agentic experiences.

AI-Enabled Delivery:

Leverage AI tools, processes, and teams to deliver solutions quicker and more efficiently while still promoting enterprise quality and security.

Thought Leadership:

Position our consultancy as a leader in delivering leading-edge AI-enabled digital solutions. This includes thought leadership and client education on web platform and mobile app trends, customer experience enhancements, and performance optimizations.

Composable Platforms:

Champion composable architectures and platforms that combine to create enterprise digital experience platforms.

Leverage data and analytics to provide ongoing evaluation and optimization of customer experience solutions.

Mentorship & Team Collaboration:

Develop expertise within the team in delivering cutting-edge digital, e-commerce, and other customer-facing solutions.

Collaborate with cross-functional teams to align technology initiatives with business goals. Manage multiple delivery squads, ensuring that deadlines are met and dependencies are properly managed.

Client & Business Management:

Provide expert advice and nurture relationships with stakeholders within client organizations.

Identify and nurture growth within projects, delivering business value for both the client and our organization.

Risk Management & Process Improvement:

Identify, prevent, and mitigate risks that might impact the success of the engagement.

Escalate issues and risks to executive leadership when needed.

Continually seek out and suggest improvements to building software, particularly through the use of AI, to accelerate delivery and innovation.

REQUIREMENTS

Proven track record in a similar technology leadership role in building and scaling web and mobile app experiences, leveraging modern frameworks and technologies.

Experience in overseeing the delivery of digital solutions that span a wide range of capabilities (customer accounts, products, transactions, personalization, AB testing, real-time webhooks and data streams, etc.), with high importance for customer experience (CX) and performance optimization.

Experience leveraging AI tools, processes, and teams to accelerate the software development process.

Deep understanding of software engineering, system architecture, and project management

Demonstrated experience in providing expert guidance to clients, managing complex and diverse technology projects, and fostering strong client relationships.

Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams

Ability to contribute to strategic planning and decision-making at the executive level, with build vs buy recommendations aligning with business goals.

Experience in identifying and managing a wide array of risks, including technical, staffing, scoping, and client relationship risks, within an e-commerce context.

Excellent client-facing skills and experience in vendor selection and management.

Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with stakeholders and team members.

Calm, positive, supportive, and solution-oriented mindset, able to promote a collaborative atmosphere within the team.