Technology Director (Web & Mobile)

Apply Digital; Toronto; Hybrid; CAD 170,000 - 220,000; Full time

Benefits offered by this job

Generous vacation policy

Mentorship & upskilling

Training budget

Customizable benefits

Flexible work arrangements

Job summary

APPLY is a hybrid/remote-friendly partner for AI-enabled digital solutions. The role leads technical delivery across web and mobile experiences, leveraging AI tools and partnerships with Google Cloud to deliver scalable, high-performing customer experiences.

You will mentor teams, guide strategic tech decisions, and collaborate with cross-functional stakeholders to align technology with business goals while managing risk and delivery schedules.

Qualifications

• Proven track record in a technology leadership role delivering web and mobile apps.
• Experience overseeing digital solutions spanning CX, products and transactions with strong UX/performance focus.
• Experience leveraging AI tools, processes, and teams to accelerate software delivery.
• Deep understanding of software architecture, engineering, and project management.
• Ability to guide clients and manage complex tech projects while building strong relationships.
• Mentor teams and foster a high-performance culture across large multidisciplinary groups.

Responsibilities

• Oversee and guide the work of software engineers and technical team members towards high-quality outputs.
• Leverage AI as a core set of tools to drive value and efficiency.
• Define high-level architecture and tech stack for scalable, secure, SEO/GEO-optimized solutions.
• Lead AI-enabled CX initiatives with Google Cloud and other providers.
• Promote thought leadership and position APPLY as a leader in AI-enabled digital solutions.
• Manage multiple delivery squads, align tech initiatives with business goals, and mitigate risks.

Skills

Tech leadership

Web & mobile

CX optimization

AI tooling

Client management

Risk management

Strategic planning

Mentoring teams

Vendor management

Executive communication

Tools

Google Cloud Platform

Job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION

APPLY is hybrid/remote friendly. The preferred candidateshouldbe basedin the GreaterTorontoArea ofCanada, working in hours that align toET.

THE ROLE

RESPONSIBILITIES

Technical Leadership & Oversight

• Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in digital consumer-facing solutions.
• Leverage AI as a core set of tools, processes, and skills to drive value.
• Define and manage the high-level technical architecture and technology stack with a specific eye for delivering high-performing, scalable, secure, and SEO/GEO optimized digital solutions.

AI-Led Customer Experience Solutions

• Leverage partnerships with Google Cloud Platform and other AI providers to deliver AI-enabled solutions such as content scaling, product finders, personalization solutions, customer experiences, AI-enabled commerce, and agentic experiences.

AI-Enabled Delivery

• Leverage AI tools, processes, and teams to deliver solutions quicker and more efficiently while still promoting enterprise quality and security.

Thought Leadership

• Position our consultancy as a leader in delivering leading-edge AI-enabled digital solutions. This includes thought leadership and client education on web platform and mobile app trends, customer experience enhancements, and performance optimizations.

Composable Platforms

• Champion composable architectures and platforms that combine to create enterprise digital experience platforms.
• Leverage data and analytics to provide ongoing evaluation and optimization of customer experience solutions.

Mentorship & Team Collaboration

• Develop expertise within the team in delivering cutting-edge digital, e-commerce, and other customer-facing solutions.
• Collaborate with cross-functional teams to align technology initiatives with business goals. Manage multiple delivery squads, ensuring that deadlines are met and dependencies are properly managed.

Client & Business Management

• Provide expert advice and nurture relationships with stakeholders within client organizations.
• Identify and nurture growth within projects, delivering business value for both the client and our organization.

Risk Management & Process Improvement

• Identify, prevent, and mitigate risks that might impact the success of the engagement.
• Escalate issues and risks to executive leadership when needed.
• Continually seek out and suggest improvements to building software, particularly through the use of AI, to accelerate delivery and innovation.

REQUIREMENTS

• Proven track record in a similar technology leadership role in building and scaling web and mobile app experiences, leveraging modern frameworks and technologies.
• Experience in overseeing the delivery of digital solutions that span a wide range of capabilities (customer accounts, products, transactions, personalization, AB testing, real-time webhooks and data streams, etc.), with high importance for customer experience (CX) and performance optimization.
• Experience leveraging AI tools, processes, and teams to accelerate the software development process.
• Deep understanding of software engineering, system architecture, and project management
• Demonstrated experience in providing expert guidance to clients, managing complex and diverse technology projects, and fostering strong client relationships.
• Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams
• Ability to contribute to strategic planning and decision-making at the executive level, with build vs buy recommendations aligning with business goals.
• Experience in identifying and managing a wide array of risks, including technical, staffing, scoping, and client relationship risks, within an e-commerce context.
• Excellent client-facing skills and experience in vendor selection and management.
• Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with stakeholders and team members.
• Calm, positive, supportive, and solution-oriented mindset, able to promote a collaborative atmosphere within the team.

LIFE AT APPLY

• Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
• An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
• AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
• Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
• Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
• Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email [e-mail].

The salary range for this role is $170,000- $220,000 CAD. We conduct regular benchmarking across various roles, similar industries, and levels to ensure fair compensation packages for all. We are committed to acknowledging each individual's unique strengths and contributions while rewarding the value that they deliver to the team.

Depending on the position offered, bonus, equity, and other forms of compensation may be provided as part of a total compensation package.