Techniciens de service sur le terrain / Field Service Technician Bilingual French/English Quebe[...]

IQVIA; Quebec; Hybrid; CAD 81,000 - 114,000; Full time

Job summary

Une entreprise de dispositifs médicaux recherche des Techniciens de Service sur le Terrain pour installer et entretenir des dispositifs médicaux aux États-Unis. Le candidat idéal doit avoir un diplôme d'associé, des compétences techniques solides, et doit être capable de voyager fréquente. Ce poste est un engagement à temps plein avec des horaires basés sur les missions.

Qualifications

• 1 an d'expérience dans un service de terrain technique.
• Capacité à travailler indépendamment ou en équipe.
• Permis de conduire actif et véhicule personnel requis pour les missions locales.

Responsibilities

• Fournir un soutien et une communication continue aux employés des hôpitaux sur site.
• Organiser, tester et mettre à jour les dispositifs médicaux.
• Authentifier et soumettre les données quotidiennes tout en maintenant des normes élevées.

Skills

Compétences en dépannage informatique

Aptitudes à la communication

Autonomie

Gestion du temps

Education

Diplôme d'associé ou formation militaire équivalente

Tools

Microsoft Office

Job description

IQVIA a une opportunité avec l’un des plus grands fabricants de dispositifs médicaux aux États-Unis. Nous vous invitons à postuler si cette offre vous intéresse ! Vous devrez créer un compte, ce qui prend moins d’une minute et ne nécessite qu’un nom d’utilisateur et un mot de passe. L’ensemble du processus de candidature ne prend pas plus de 5 à 7 minutes.

Position Description

Must be fluent in English and French to be considered.

Field Service Technicians will lead a team that installs, updates, performs preventative maintenance and other services on medical devices, including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service.

Travelling Requirements

This is a 100% travel position. Local, regional and national travel is required. Assignment‑based schedule with 40 hours per week and overtime as needed.

Job Responsibilities

• Provide ongoing communication and customer support to on‑site hospital staff.
• Organize, test, update medical devices and install, configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Commit to full‑time effort requiring travel locally, regionally and nationally.
• Perform other duties at the discretion of management.

Job Requirements

• Associate degree, equivalent military training or equivalent biomedical/technical field service experience (1+ years).
• Strong computer skills; ability to troubleshoot project setup, technical issues and remote closeouts across multiple software programs.
• Professional business acumen and effective communication skills.
• Self‑motivated, able to work independently or collaboratively within a team.
• Strong time‑management and organizational skills to ensure on‑time completion of project assignments.
• Active, unrestricted driver’s licence and personal vehicle required for local work‑related assignments.
• Ability to sit, stand for long periods and lift up to 70 pounds.
• Must be able to meet hospital vendor credentialing requirements, including proof of vaccination status.
• Must reside within 45 minutes–1 hour of an international or major airport (preferred within 30 miles of a major airport).
• Must have personal vehicle in good running condition for local travel assignments.

Beneficial Qualifications

• Background in biomedical, networking, military or field‑based technician roles.
• Experience working in a technical role within a healthcare environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, OneNote, etc.).

EEO Statement

IQVIA Commercial Field Solutions is an equal–opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status or disability. Accommodations are available for applicants with disabilities upon request.

Please note that we may use artificial intelligence to assist our recruitment process. We only use AI to help our recruiters screen or assess candidate applications, not as a substitute for human decision‑making.