Technicien Support Informatique – Sur Site & À Distance

NTT; Laval; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading technology services company in Laval, QC is seeking a Desktop Support Technician. The role involves ensuring daily operations of technology applications, providing deskside assistance, and offering level II support. Candidates should have over 5 years of experience in end user support and desktop support, with a strong knowledge of Windows operating systems. Excellent communication skills are required. Join us in delivering high-quality support in a dynamic environment.

Qualifications

• 5+ years of experience with end user support & desktop support.
• 5+ years of experience with Windows operating system, local/network installation, Internet Explorer, TCP/IP.

Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment.
• Provide deskside assistance to resolve technology issues.
• Perform scheduled moves, installations, and cancellations.
• Provide quality level II support for users.
• Utilize ServiceNow for issue tracking.

Skills

End user support

Desktop support

Windows operating system

TCP/IP

DHCP

Device Manager

Job description

A leading technology services company in Laval, QC is seeking a Desktop Support Technician. The role involves ensuring daily operations of technology applications, providing deskside assistance, and offering level II support. Candidates should have over 5 years of experience in end user support and desktop support, with a strong knowledge of Windows operating systems. Excellent communication skills are required. Join us in delivering high-quality support in a dynamic environment.