Technicien Support Informatique / IT Support Technician

NTT DATA; Laval; On-site; CAD 60,000 - 75,000; Full time

Job summary

A global technology services leader is seeking an experienced IT Support Technician in Laval, Quebec. The role involves ensuring proper operation of technology and providing deskside support. Applicants should have over 5 years of experience in end user and desktop support, particularly with Windows OS and network installation. The position offers competitive compensation in a dynamic working environment.

Qualifications

• 5+ years of experience with end user support & desktop support.
• 5+ years of experience with Windows operating system and local/network installation.

Responsibilities

• Ensure proper operation of technology applications and equipment.
• Provide deskside assistance to resolve technology issues.
• Perform scheduled moves and installations.
• Provide quality level II support for users.
• Utilize ServiceNow for issue tracking.
• Assist in developing improvements to current processes.

Skills

End user support

Desktop support

Windows operating system

TCP/IP

DHCP

User Manager & Admin Commands

Job description

Technicien Support Informatique / IT Support Technician

Req ID:345301

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We offer a global, one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services.

We are seeking a Technicien Support Informatique / IT Support Technician to join our team in Laval, Quebec, Canada.

Responsibilities

• Ensure proper day‑to‑day operation of technology applications and equipment by identifying, researching, and resolving technical problems.
• Provide deskside assistance to resolve technology issues and transfer how‑to knowledge to end users on a variety of computer‑related issues.
• Perform scheduled moves, installations, and cancellations, as well as other MAC‑related tasks.
• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge, and timeliness either by resolving the issue or escalating and coordinating efforts of other information technology staff.
• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalatate issues not resolved at this level to management.
• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow‑up work and/or calls receive appropriate attention.
• Ensure all tickets are resolved within documented service levels.
• Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.
• Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.
• Possess excellent presentation, verbal communication and written skills.
• Provide technology refresh support as needed.
• All other tasks as assigned.

Qualifications

• 5+ years of experience with end user support & desktop support.
• 5+ years of experience with Windows operating system, local/network installation, Internet Explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.