Technicien qualité

Randstad Canada; Saint-Jean-sur-Richelieu; Remote; CAD 88,000 - 120,000; Full time

Benefits offered by this job

Flexible benefits

Stock options

Total Rewards package

Job summary

RBC is seeking a bilingual Licensed Insurance Advisor for Home & Auto in a remote capacity across Canada. You will provide insurance advice and options to clients over the phone, focusing on delivering an exceptional client experience.

You’ll complete needs assessments, demonstrate regulatory understanding, and collaborate with RBC partners to offer personalized home and auto solutions. Strong customer service and English/French proficiency are essential, with flexible shift options.

Qualifications

• Bilingual English/French required to serve clients with English and French needs.
• Exceptional customer service skills with ability to build strong relationships.
• Knowledge of insurance products or licensing considered an asset.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls.
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact.
• Complete personalized needs assessments and reviews using tools and calculators to demonstrate value.
• Demonstrate understanding of regulatory risk when underwriting and updating home & auto policies.
• Use procedures effectively during conversations with clients.
• Cultivate and maintain relationships with partners to work as one RBC team.

Skills

Bilingual English/French

Customer service

Insurance knowledge

Digital literacy

Education

Post-secondary education

Job description

As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

What will you do?

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?

Must-have

• Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications).
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
• Exceptional customer service skills with the ability to build strong relationships and connect with clients
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

• Post-secondary education
• Knowledge of insurance products
• Customer service and/or sales experience in a contact centre environment.

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options

Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.

Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

Flexible work arrangements and leaders who support your needs—both personal and professional.

An opportunity to have real impact on the lives of our clients and the communities we serve.

RBCI software tools to boost your productivity

Pay: CA$75.00 hourly

Location: Remote

Employment type: Full-time