Technicien(ne) de Service / Field Service Technician

Nutanix; Lévis; On-site; CAD 69,000 - 87,000; Full time

Benefits offered by this job

Pension et prestations médicales

Remboursement des frais de formation

Assurance dentaire et soins

Job summary

Eaton, division électrique, recherche un Technicien(ne) de Service pour le secteur Québec City. Poste basé dans la région et avec déplacements occasionnels en Canada est. Salaire annuel prévu de 69 000 $ à 87 000 $ et primes éventuelles.

Missions: maintenance 24/7, dépannage et support client sur site ou en atelier, responsabilités régionales et déplacement selon les besoins. Le candidat idéal possède un DVS/DCS en génie électrique ou équivalent, est bilingue FR/EN et peut travailler au Canada

Qualifications

• Expérience en électronique de puissance conseillée.
• Capacité à donner un support technique client.

Responsibilities

• Effectuer maintenance préventive et corrective sur les UPS et batteries.
• Assurer le support technique et dépannage sur site ou en atelier.
• Être le contact client pour les problématiques techniques et de service.

Education

DVS/DCS en génie électrique

Technologie en génie électrique

Tools

Équipements de test

Job description

La division électrique d'Eaton est actuellement à la recherche d’un(e) Technicien(ne) de Service. Ce poste sera basé dans la région de la Ville de Québec et offre les avantages sociaux dès le jour 1.La fourchette salariale annuelle prévue pour ce poste est de 69 000 $ à 87 000$.Veuillez noter que les informations salariales ci-dessus ne sont fournies qu’à titre indicatif. Les salaires sont déterminés en fonction des compétences, de l’expérience et des qualifications des candidats, ainsi que des considérations du marché et de l’entreprise.Ce poste est également admissible à un programme de primes salariales. Veuillez noter que les informations salariales ci-dessus ne sont fournies qu’à titre indicatif. Les salaires sont déterminés en fonction des compétences, de l’expérience et des qualifications des candidats, ainsi que des considérations du marché et de l’entreprise.Position Overview:Eaton’s Electrical division is currently seeking a Field Service Technician. This position will be located out of our Quebec City - Canada service facility.This individual will be responsible for servicing Eaton's uninterruptible power supplies (UPS) and batteries and other electronic products in a low voltage environment (600V and below) at customer sites. The service area is primarily in the Quebec City region, with occasional travel to outlying areas in eastern Canada.Whether you work on site, from the service office in Vanier (Quebec) or from your home office, you guarantee visible, service-oriented customer support.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.Essential Responsibilities:Performs emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.Responsible for performing on-site or in-house servicing and repair of company products.Provides technical support to customers on operational or maintenance aspects of system equipment.Act as customer contact for technical and service-related problems.When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.Why Eaton?Be a key member of a world-class service organization that consistently experiences growth.Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, vacation.Tools including a company vehicle, laptop, hand tools, meters and smartphone.Qualifications:Required (Basic) Qualifications:Diploma of Vocational Studies (DVS) or Diploma of Collegial Studies (DCS) in electrical engineering or electrical engineering technologyAt least one (1) year's experience in power electronics, preferably in the field of UPS (uninterruptible power supplies) OR battery technologies.Bilingual in French and English. A technical level of English is requiredRelocation assistance is provided to candidates currently residing in Canada. Candidates must be willing to reside within 80 km of Québec City, QC to be considered.Candidates must be legally eligible to work in Canada without company sponsorship now and in the futurePossess and maintain a valid and unrestricted driver’s license.Ability to travel to US for product and safety training when necessaryPreferred Qualifications:The ability to use drawings, mathematics, manual formulas and a variety of precision diagnostic instruments.Proficiency in all field products and processes prior to field dispatchGood understanding of single and three-phase circuits, analog and digital electronic circuit theory and microprocessor controls and programmingBasic understanding of network functionality, fiber optics and sealed and wet cell battery theory and applicationProficient in the use of test equipment and softwareAdheres to all published WSG safety standardsPosition Criteria:Excellent communication and interpersonal skillsCustomer focus and time management skills are essentialStrong analytical and complex problem-solving skillsIntermediate / advanced knowledge of Microsoft Office applicationsEffective time management, prioritization and project management skillsKnowledge and practice of safety precautions related to working with electrical and electronic equipment.Understanding of the company's electrical, electronic and mechanical products and those of its competitorsAbility to provide services and represent the company's interests in developing customer relationships to ensure long-term customer satisfaction.Please note that as part of this position, you will be subject to Eaton's Drug and Alcohol Policy, a copy of which is available for your review. Under this policy, you may be required to undergo drug and alcohol testing based on the conditions set forth in this policy.Tous les postes peuvent nécessiter des entretiens vidéo et en personne dans le cadre du processus de recrutement. Tous les candidats seront évalués en fonction de leurs compétences liées au poste, et leurs droits à la vie privée et à la sécurité de leurs données seront protégés conformément à la législation en vigueur.Cet affichage concerne un poste vacant existant.Chez Eaton, nous utilisons l’intelligence artificielle (IA) pour vous recommander des postes correspondant aux compétences et à l’expérience requises pour les rôles à pourvoir. Nos équipes d’acquisition de talents utilisent également l’IA pour identifier les candidats dont les compétences correspondent à l’emploi. Les décisions d’embauche sont prises par les responsables d’Eaton dans le cadre d’un processus d’entrevue structuré, et non par l’IA.Nous nous engageons à garantir l'égalité des chances en matière d'emploi pour les candidats et les employés. Nos processus de recrutement utilisent des critères de sélection équilibrés et évitent toute discrimination illégale à l'encontre des candidats en raison de leur âge, de leur couleur, de leur handicap, de leur état matrimonial, de leur origine nationale, de leur sexe, de leur identité sexuelle, de leurs informations génétiques, de leur race ou de leur origine raciale, de leur religion, de leur orientation sexuelle ou de tout autre statut protégé ou requis par la loi.Nous savons que de bons programmes d'avantages sociaux sont importants pour les employés et leurs familles. Eaton offre divers avantages en matière de santé et de bien-être ainsi que des avantages de retraite, et plusieurs programmes qui prévoient des congés payés et non payés. Cliquez sur Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada pour plus de détails. Veuillez noter que les programmes et options spécifiques disponibles pour un employé peuvent dépendre de facteurs d'éligibilité tels que l'emplacement géographique, la date d'embauche et l'applicabilité des conventions collectives.All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.This posting is for an existing vacancy.At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.