Technicien de services technique / Technical Field Services Representative

H-E Parts; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading energy technology firm in Canada is seeking a skilled Field Service Technician to troubleshoot, repair, and maintain power products at customer sites. The ideal candidate will have over 5 years of electrical field service experience, familiarity with utility substations, and strong communication skills. This position offers competitive benefits including a pension plan, group insurance, and a work-from-home policy.

Benefits

Comprehensive group insurance

Pension plan with employer contribution

Bonus program

Fitness and wellness program

24/7 employee assistance program

Qualifications

• At least 5 years of electrical field service experience.
• Hands-on experience in servicing and maintaining power equipment.
• Valid Canadian driver's license required.

Responsibilities

• Execute service work at customer sites, adhering to health and safety requirements.
• Troubleshoot and repair new power equipment.
• Collaborate with sales and engineering teams.

Skills

Familiarity with utility substation construction

Excellent communication skills

Strong customer relationship skills

Problem-solving skills

Goal-oriented attitude

Education

Technical field diploma/degree

Tools

Power transformers

Power system equipment

Job description

Employer Industry: Energy Technology

Why consider this job opportunity:

• Opportunity to work with cutting‑edge power products, including transformers and high‑voltage equipment
• Comprehensive group insurance (medical, dental, life, and disability) and access to telemedicine services
• Pension plan with attractive employer contribution
• Bonus program available
• 24/7 employee and family assistance program
• Fitness and wellness program, along with a work‑from‑home policy

What to Expect (Job Responsibilities):

• Execute service work at customer sites, adhering to health and safety requirements
• Troubleshoot, repair, assemble, install, test, commission, and start‑up new power equipment
• Build and maintain strong customer relationships, providing recommendations on equipment performance
• Collaborate with sales, marketing, and engineering teams, bringing field service expertise
• Mentor and guide other field service employees

What is Required (Qualifications):

• Familiarity with utility substation construction and work sites
• Trade education, college, or university diploma/degree in a technical field (electrical, mechanical, etc.)
• At least 5 years of electrical field service experience or relevant substation/transformer experience
• Hands‑on experience in servicing, maintaining, commissioning, and repairing power transformers and power system equipment
• Valid Canadian driver's license and acceptable driving record

How to Stand Out (Preferred Qualifications):

• Excellent communication and interpersonal skills
• Strong customer relationship and problem‑solving skills
• Goal‑oriented and self‑starter attitude
• Willingness to travel and work under varying conditions and hours