Technicien de service/Service Technician (Quebec-Capitale Nationale)

Konica Minolta Business Solutions U.S.A., Inc.; Quebec; On-site; CAD 64,000 - 89,000; Full time

Job summary

Une entreprise de solutions d'affaires recherche un Technicien en route- Associé de systèmes de bureau pour effectuer la maintenance des produits multifonctions et résoudre des problèmes de numérisation/impression. Les candidats doivent avoir un diplôme de niveau secondaire et des compétences en réparation. Ce poste nécessite également une fois des déplacements au Canada et aux États-Unis.

Qualifications

• 0‑2 ans d'expérience technique dans la réparation d'électroniques.
• Connaissance des concepts de base du réseau.
• Certification de systèmes de bureau de bas à moyen niveau.

Responsibilities

• Assurer la maintenance et la réparation des produits multifonctions.
• Effectuer des services sur site.
• Maintenir des relations avec les clients et les ventes.

Skills

Techniques de réparation

Connaissance de Microsoft OS

Communication verbale et écrite

Esprit d'équipe

Autonomie

Education

Diplôme de niveau secondaire ou équivalent

Certifications CompTIA A+, Net+, CDIA+, MCP ou MCITP

Job description

Overview

Nous recherchons un Technicien en route‑ Associé de systèmes de bureau pour rejoindre notre équipe !

Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif & Collaboratif. Responsable.

Le technicien assure la maintenance et la réparation des produits multifonctions et résoudre les problèmes de numérisation/impression des clients tout en maintenant des relations efficaces avec les clients et le service commercial.

We’re looking for an Office Systems Specialist to join our team!

Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As an Office Systems Specialist, you maintain and repair Multi‑Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

• Maintenance et réparation des produits multifonctions et résolution des problèmes d’impression des clients.
• Effectuer un service sur site des produits multifonctions.
• Maintenir des relations efficaces avec les clients et les ventes.
• Maintenir les pièces et la gestion des appels ainsi que des dossiers précis pour atteindre les objectifs KPI.
• Responsabilité d'apprendre de nouvelles technologies.
• 5 % - Références et promotion de produits auprès des clients existants
• 95 % - dépannage et support client
• Comprend le budget des pièces du territoire et le contrôle des stocks.
• Doit suivre les politiques et procédures établies par KMBS.
• Effectuer d'autres tâches pertinentes assignées par la direction.

What you’ll do here

• Maintain and repair MFPs and resolve customer printing issues
• Perform on‑site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break‑fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

• 0‑2 years technical/repair of electronics or software equipment.
• Knowledge of basic Microsoft OS printing and common network concepts.
• Basic awareness of common solutions.
• Low to mid end office systems certifications.
• Basic colour theory.
• Good verbal and written communication.
• Operates independently, requires assistance from time to time.
• Must be positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations.
• Travelling within Canada and the U.S. is a requirement.
• Candidate must provide & maintain valid travel documents at own expense.
• Own vehicle and possession of valid insurance with appropriate coverage and a valid driver’s license in good standing.
• Standby and after‑hours work may be required.
• Training may require after‑hours travel and stay overs including weekends.
• Required to achieve Associate Level Certification.
• Travel within assigned territory; some out‑of‑territory work.
• High School or equivalent.
• CompTIA A+ Certification, CompTIA Net+, CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience).

What you bring to the table

• 0‑2 years technical/repair of electronics or software equipment.
• Knowledge of basic Microsoft OS printing and common network concepts.
• Basic awareness of common solutions.
• Low to mid end office systems certifications.
• Basic colour theory.
• Good verbal and written communication.
• Operates independently, requires assistance from time to time.
• Must be positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations.
• Travelling within Canada and the U.S. is a requirement.
• Candidate must provide & maintain valid travel documents at own expense.
• Own vehicle and possession of valid insurance with appropriate coverage and a valid driver’s license in good standing.
• Standby and after‑hours work may be required.
• Training may require after‑hours travel and stay overs including weekends.
• Perform other relevant duties as assigned by management.
• Required to achieve Associate Level Certification.
• Travel within assigned territory; some out‑of‑territory work.
• High School or equivalent.
• CompTIA A+ Certification, CompTIA Net+, CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience).

Company Overview

Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021‑2023 Most Colour Consistent A3 Brand Awards for its bizhub One i‑Series.

Konica Minolta operates on a North American Shared Services model, aligning cross‑border priorities and enhancing delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics, supply chain, marketing, product planning, finance, IT, HR and legal.

Equal Opportunity Employment

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.