Trainer and Coach, Individual Insurance

Desjardins; Lévis; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness expense reimburse"

Telework equipment

Benefits apply based on eligibility

Job summary

Desjardins in Lévis, Canada, is seeking a Trainer and Coach in the Skills Development Strategies Department within the Individual Insurance Division and New Business and Underwriting Administrative Department. You’ll provide individual or group coaching, help learners apply learning to daily work, and support knowledge transfer across teams.

The role emphasizes structured follow-up, collaboration with experts, and promoting continuous improvement while ensuring accessibility for learners

Qualifications

• College diploma in a related field.
• A minimum of three years of relevant experience in training or learning and development.
• Bilingual in French and English due to interactions with partners, members and clients.
• Experience with knowledge transfer, professional development and learner support.
• Strong communication skills in both French and English, both oral and written.
• Interpersonal communication, coaching, teamwork and business networking skills.
• Proficiency with Microsoft 365 tools and online learning platforms.

Responsibilities

• Provide individual or group coaching to learners to help them develop their skills.
• Ensure structured follow-up on integrating learning into the workplace.
• Help learners connect training to real-life situations in their role.
• Help employees to be more independent and confident in their work.
• Support problem-solving and encourage sharing of best practices.
• Encourage collaborative learning and continuous improvement.
• Work with industry experts to keep knowledge up to date and maintain credibility.
• Encourage employees to apply what they’ve learned practically to their work.
• Identify barriers to transferring knowledge and suggest appropriate solutions.
• Take on an advisory role with managers and employees to help reinforce learning.
• Collect and analyze field observations to improve learning paths and strategies.
• Help coordinate training activities, maintain educational tools and resources and encourage the use of learning platforms.

Skills

Communication

Coaching

Interpersonal skills

Teamwork

Business networking

Bilingual (French/English)

Education

College diploma in a related field

Tools

Microsoft 365

Online learning platforms

Job description

Required

Some roles are measured by completed tasks. The trainer’s role is measured by transformations. Every day, you’ll have the opportunity to train, transform and rethink what no longer serves a purpose, reshape what needs to evolve and even completely overhaul how things are done. But you’re not doing all of these things for you—you’re doing them to serve our members and our clients every day. It is a discreet but powerful role of influence. You don’t seek the spotlight—you shine it on the right people. We believe that a trainer’s impact is measured by the learner’s success, and not by their own performance. If you share that belief, then this position is for you. As a trainer and coach, you support employees with their development by helping them to integrate what they’ve learned into their daily work in the Individual Insurance Division and New Business and Underwriting Administrative Department. More specifically, you will be required to:

• Provide individual or group coaching to learners to help them develop their skills


• Ensure structured follow-up on integrating learning into the workplace


• Help learners connect training to real-life situations in their role


• Help employees to be more independent and confident in their work


• Support problem-solving and encourage sharing of best practices


• Encourage collaborative learning and continuous improvement


• Work with industry experts to keep knowledge up to date and maintain credibility


• Encourage employees to apply what they’ve learned practically to their work


• Identify barriers to transferring knowledge and suggest appropriate solutions


• Take on an advisory role with managers and employees to help reinforce learning


• Collect and analyze field observations to improve learning paths and strategies


• Help coordinate training activities, maintain educational tools and resources and encourage the use of learning platforms

Does this job fit your profile? The Skills Development Strategies Department would like to meet you!

What we offer*

• Competitive salary and annual bonus


• 4 weeks of flexible vacation starting in the first year


• Defined benefit pension plan that provides predictable, stable income throughout retirement


• Group insurance including telemedicine


• Reimbursement of health and wellness expenses and telework equipment


• Benefits apply based on eligibility criteria.

What You Bring To The Table

• College diploma in a related field


• A minimum of three years of relevant experience


• Please note that other combinations of qualifications and relevant experience may be considered


• Intermediate experience with knowledge transfer, professional development and providing support for learners


• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients


• Intermediate-level skills in interpersonal communication, coaching, teamwork and business networking


• Intermediate knowledge of Microsoft 365 tools and online learning platforms

Decision quality, Differences, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Human resources (FG)

Unposting Date

2026-08-26