Technician, Service Execution, Services

Normet Group; Lively; On-site; CAD 60,000 - 70,000; Full time

Job summary

A global technology company is seeking a skilled technician to handle the repair, commissioning, and training of specialized equipment. The role involves diagnosing issues, coordinating repairs, and adhering to safety protocols. Ideal candidates will possess strong technical expertise and effective teamwork abilities, contributing to maintaining high quality standards. This position is based in Lively, Ontario, offering a dynamic work environment focused on continuous improvement.

Qualifications

• Expertise in performing mechanical repairs according to standards.
• Ability to diagnose and troubleshoot complex issues.
• Experience with safety protocols and equipment.

Responsibilities

• Perform technical repairs on Normet Equipment efficiently.
• Ensure safety equipment is worn at all times.
• Coordinate with the Parts Department for repairs.

Skills

Technical repairs

Mechanical problem diagnosis

Team collaboration

Job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Summary: Responsible for repair, commissioning, and training of Normet Equipment in a safe and timely manner by performing the following duties.

Duties and Responsibilities

• Applies knowledge and abilities to perform technical repairs according to schedule.
• Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.
• Estimates repair costs and obtains authorization prior to beginning work for all repairs.
• Recommends and explains additional repairs as appropriate.
• Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.
• Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.
• Completes repairs in a timely manner.
• Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.
• Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).
• Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.
• Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time.
• Coordinates with Parts Department to obtain repair items, components and information as needed.
• Coordinates with Parts Department to complete necessary warranty paperwork.
• Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Service Cluster.
• Performs other related duties as assigned.

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