Technician, Office work and operations

Desjardins; Montreal (administrative region); On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance with telemedicine

Telework equipment

Job summary

Desjardins in Montreal is seeking an office work and operations technician to provide administrative and operational support, optimizing profitability and productivity by adapting procedures and systems. You will research and analyze processes, manage data, and support continuous improvement in a dynamic environment.

The role includes data entry, data processing, user training, and preparing technical notes.

Qualifications

• General college diploma in a related field.
• Minimum of three years of relevant experience.
• Other combinations of qualifications may be considered.
• Knowledge of French is required.
• Intermediate knowledge of English.
• Available to work on a rotating schedule.

Responsibilities

• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research and analysis; serve as resource person for solutions
• Roll out and maintain software and processes; train users
• Prepare technical notes to enhance skills of users and teams
• Help practitioners follow unit standards and use business solutions, tools and systems
• Support unit's continuous improvement

Skills

French language

English - intermediate

Rotating schedule

Communicates effectively

Customer focus

Decision quality

Education

General college diploma

Job description

As an office work and operations technician, you provide administrative and operational support to the organization. You strive to maximize operational profitability and productivity by adapting procedures and equipment. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity. You serve as technical expert and provide discipline‑specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.
You draw on your sound decision‑making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. You serve as resource person for your unit’s activities. More specifically, you will be required to:

• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
• Roll out and maintain software and manual and automated processes. Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems
• Support your unit’s continuous improvement.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based eligibility criteria.

What you bring to the table

• General college diploma in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients
• Available to work on a rotating schedule, with occasional attendance required until 5:00 p.m.
  Action oriented, Communicates effectively, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-09-7