technician, computer service

Global Storm IT Corporation; Yellowknife; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading IT service company in Yellowknife is seeking a skilled technician to inspect and repair electronic equipment and provide customer service. Candidates should have 5+ years of experience and relevant certifications. The role requires strong communication skills and the ability to work effectively in a team. This is a permanent position available immediately.

Benefits

Dental plan

Health care plan

Learning / training paid by employer

Qualifications

• 5 years or more of related experience required.
• Working at heights training and various certifications needed.
• Ability to diagnose and repair electronic systems.

Responsibilities

• Inspect and repair electronic equipment.
• Provide customer service and technical support.
• Install and configure networking systems.

Skills

Client focus

Organized

Excellent oral communication

Flexibility

Team player

Education

College, CEGEP or other non-university certificate or diploma

Tools

MS Office

Networking software

Linux

Job description

Employment Details

• Duration: Permanent
• Language: English
• Hours: 80 hours bi-weekly

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Work Setting

• Urban area
• On-site customer service
• Rural area
• Service
• Various locations
• Relocation costs not covered by employer

Tasks

• Inspect products to determine the requirements for repair
• Install electronic equipment
• Repair electronic equipment
• Inspect and test electronic equipment and assemblies
• Repair or replace defective or worn-out parts and components using hand, power or specially designed tools
• Diagnose and locate circuit, component and equipment faults
• Test and adjust repaired products for proper functioning
• Adjust, align, replace or repair electronic equipment and assemblies
• Complete work orders, test and maintenance reports
• Provide customer service
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Implement network traffic and security monitoring software, and optimize server performance
• Set up local area networks and connections to the Internet

Certificates, Licences, Memberships, and Courses

• Working at heights training
• Workplace Safety and Insurance Board (WSIB) clearance Certificate
• A+ Certification
• Microsoft Certified Solutions Associate (MCSA)
• Network+ Certification

Type of Service and Repair

• Alarm / security system
• Computers and peripherals
• Video cameras and projectors

Computer and Technology Knowledge

• MS Office
• MS Outlook
• MS Excel
• MS Windows
• MS Word
• Networks
• Wireless networks
• Wireless router
• Mac OS
• Information technology
• Linux
• Spreadsheet
• Internet
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Servers
• File management software
• Security software
• Mail server software
• Desktop applications
• Virtualization

Security and Safety

• Bondable
• Criminal record check
• Credit check
• Driving record check (abstract)
• Basic security clearance

Transportation / Travel Information

• Own transportation
• Own vehicle
• Vehicle supplied by employer
• Willing to travel
• Willing to travel regularly
• Valid driver's licence
• Willing to travel cross-border
• Willing to travel for extended periods
• Willing to travel overnight
• Travel expenses paid by employer

Work Conditions and Physical Capabilities

• Manual dexterity
• Attention to detail
• Hand-eye co-ordination
• Fast-paced environment
• Physically demanding
• Bending, crouching, kneeling
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Handling heavy loads
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Weight Handling

• Up to 9 kg (20 lbs)
• Up to 13.5 kg (30 lbs)
• Up to 23 kg (50 lbs)

Own Tools / Equipment

• Cellular phone

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Excellent written communication
• Flexibility
• Team player
• Values and ethics
• Initiative
• Accurate
• Judgement

Screening Questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the above-indicated required certifications?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you live near the job location?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Experience

• 5 years or more

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial Benefits

• Group insurance benefits
• Life insurance
• Mileage paid

Long Term Benefits

• Long-term care insurance

Other Benefits

• Free parking available
• Learning / training paid by employer
• On-site amenities
• Other benefits
• Paid time off (volunteering or personal days)
• Transportation provided by employer
• Parking available

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example : adjustable desks and chairs, accessible parking, etc.)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)