Technician, AV Support (Onsite)

AVI-SPL; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading AV solutions provider based in Montreal is seeking an Onsite AV Support Technician. The role involves managing AV equipment, providing troubleshooting assistance, and delivering top-notch customer service in various conference room settings. The ideal candidate should have a high school diploma, experience with AV systems, and a strong focus on customer communication. Candidates must be able to lift up to 60 pounds and may need to travel to client sites.

Qualifications

• Demonstrated working knowledge of AV practices and procedures.
• Videoconferencing experience including operation and call set-up.
• Demonstrated AV Control experience.

Responsibilities

• Operate and test AV functionality in conference rooms.
• Perform routine testing and troubleshooting of AV equipment.
• Assist with AV setup for meetings.

Skills

Effective communication

Basic troubleshooting

Basic computer knowledge

Organizational skills

Customer service focus

Education

High school diploma or equivalent

Tools

Crestron

Extron

WebEx

Cisco MeetingPlace

Job description

Job Summary

• This position is for onsite assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms.

Essential Duties and Responsibilities

• Operate and test daily functionality of all AV and integrated conference rooms
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Troubleshoot AV/V problems last minute as required as well as non‑critical situations
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Coordinate with client staff to determine AV basic infrastructure requirements for any new conference room or media design
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all “next level” break‑fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Ensure all AVS spaces are presentable for use

Skills and Abilities

• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus and client communication skills
• Valid Driver’s License and a clean Driver's Abstract that meets AVI‑SPL driving standards

Education and/or Experience

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation, call set‑up and equipment
• Demonstrated AV Control experience including Crestron, Extron, and/or AMX
• Experience and knowledge of web conferencing tools such as WebEx and Cisco MeetingPlace a plus

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Vaccination Requirement

Because many of our clients are requesting that all employees working on their site be fully vaccinated for COVID‑19, we will require proof of vaccination prior to any employee coming onboard.

Physical Requirements

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces.
• The employee is frequently required to talk or hear.
• The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

• This position does not have any direct reports