Technical Writer II - Help Center

Addepar; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Canada is looking for a Technical Writer to enhance their Help Center. The ideal candidate will have over 2 years of experience in technical writing, develop user-centric help articles, and work collaboratively across teams. Strong knowledge of tools like Figma and Zendesk is essential. This role offers a dynamic work environment emphasizing innovation and teamwork.

Benefits

Equal opportunity employer

Collaborative environment

Flexible work model

Qualifications

• 2+ years of technical writing experience.
• Portfolio showcasing help content writing samples.
• Fantastic writing skills in American English.

Responsibilities

• Develop a deep understanding of our users and products.
• Write clear, easy-to-follow help articles and guides.
• Manage incoming requests for articles and updates.

Skills

Technical writing

Editing

Proofreading

Collaboration

AI tools usage

Tools

Figma

Zendesk

Confluence

Jira

Job description

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.

The Role

Addepar Design shapes wealth managers’ digital experiences. By designing and delivering intuitive, easy-to-use products, we help wealth managers grow their businesses and provide best-in-class services to their clients. We foster an agile, client-centered work environment focusing on constructive feedback and collaboration. We’re passionate about delivering innovative, accessible, and premium products that redefine our clients’ day-to-day financial activities.

In this role, you'll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services. You'll craft the foundational content that ensures every new user feels immediately welcome, quickly understands our products, and gains the confidence to begin their journey toward expertise. You'll work with Product, Support, and Services teams to create and refine a library of guides, how-to articles, and more. You’ll research, author, edit, proofread, format, and publish the content following Addepar’s style guidelines.

Our Help Center is in an exciting growth stage, undergoing a redesign and scaling up to support Addepar’s multi-product platform. Our ideal candidate is a strong technical writer and editor with a keen eye for detail. You promote innovation, strategic decision-making, and thoughtful risk-taking. You’re eager to join our team, roll up your sleeves, and do great work.

You’ll report to the Content Design Manager for the Help Center.

What You’ll Do

• Develop a deep understanding of our users, products, and unique challenges
• Write clear, easy-to-follow help articles and guides
• Manage and prioritize incoming requests for new articles and updates
• Partner with SMEs to determine the best flow and structure of your content
• Facilitate productive meetings and working sessions
• Run content reviews at key milestones, and participate in peer content reviews
• Audit existing articles for out-of-date information, typos, and broken links
• Track article engagement and address user feedback
• Recommend new ways of grouping, classifying, and labeling help content
• Learn and gain expertise in our design and operational tools
• Help evolve the voice and tone of self-guided support

Who You Are

• 2+ years of technical writing experience
• An inspiring portfolio that showcases how you approach help content. Must include writing samples
• Fantastic writing (American English), editing, and proofreading skills
• Comfortable leveraging AI tools to streamline content creation, research, and documentation workflows
• Familiar with design systems and editorial style guides
• Familiar with Figma, Zendesk, Confluence, and Jira
• Experience working with or in a customer support organization is a huge plus
• Able to work independently, communicating across multiple time zones
• High emotional intelligence. People enjoy working with you!

Our Values

• Act Like an Owner — Think and operate with intention, purpose and care. Own outcomes.
• Build Together — Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients — Exceed client expectations. Our clients’ success is our success.
• Drive Innovation — Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning — Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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