Technical Writer

Upshop; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading SaaS provider in Toronto is seeking a Technical Writer to create clear documentation for their platform. This role involves collaborating with product managers and developers to produce high-quality content. Candidates should have 2-5 years of technical writing experience, strong writing skills, and the ability to manage multiple projects. Preferred qualifications include familiarity with retail technology and experience with documentation tools. The position offers career development opportunities and a flexible work environment.

Benefits

Employer-matched 401(k) plan

Attractive paid time off policy

Career growth and development opportunities

Qualifications

• 2–5 years of experience as a technical writer or in a related documentation role.
• Bachelor's degree in English, Communications, Technical Writing, or a related field.
• Strong writing and editing skills focused on clarity and usability.

Responsibilities

• Create, edit, and maintain customer-facing documentation.
• Collaborate with SMEs to gather technical information.
• Manage multiple documentation projects simultaneously.

Job description

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.

Overview of the role:

We are looking for a Technical Writer with experience creating clear, user-focused documentation. In this role, you’ll work closely with product managers, developers, and subject matter experts to produce high-quality content that helps our customers and internal teams succeed.

This role is ideal for someone who can manage documentation projects with minimal supervision while ensuring accuracy and consistency.

Responsibilities:

• Create, edit, and maintain customer-facing documentation, including knowledge base articles, release notes, and API documentation.
• Collaborate with SMEs to gather technical information and translate it into content that is clear and accurate.
• Manage multiple documentation projects simultaneously, meeting deliverables.
• Maintain and update existing documentation to keep it accurate, organized and consistent across all documents.

Qualifications:

• 2–5 years of experience as a technical writer, documentation writer or in a related documentation role.
• Bachelor’s degree in English, Communications, Technical Writing, or a related field — or equivalent professional experience (a technical background is a plus).
• Ability to translate complex topics into understandable, digestible pieces.
• Strong writing and editing skills with a focus on clarity and usability.
• Well organized, with analytical skills and the ability to troubleshoot and problem-solve.
• Excellent listening and communication skills.
• Experience with common authoring tools (e.g., Stoplight, ReleaseNotes.io, TechSmith).
• Ability to work independently and collaborate effectively with cross-functional teams.
• Comfortable in learning technical concepts quickly and explaining them to varied audiences.

Preferred Qualifications:

• Experience with retail, warehousing, and/or grocery technology solutions.
• Familiarity with collaboration and documentation tools such as Jira, Confluence, Helpjuice, and Zendesk.
• Understanding of SaaS solution concepts.
• Employer-matched 401(k) plan
• Attractive paid time off policy
• Career growth and development opportunities