Technical Writer

Tecsys Inc.; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions company based in Montreal is seeking a technical writer for creating and updating documentation for healthcare applications. This role requires strong English communication skills and familiarity with authoring tools. Ideal candidates are proactive and have a curiosity for technology. Tecsys offers a flexible work environment with opportunities to tackle interesting challenges.

Qualifications

• Experience with authoring tools is essential.
• Understanding of structured authoring is preferred.
• Strong communication skills in English are crucial.

Responsibilities

• Create documentation from user stories for healthcare applications.
• Write scripts for videos and short explanations of new features.
• Update and maintain internal and API documentation.
• Participate in team meetings with QA, designers, and developers.

Skills

Authoring tools (oXygen, Structured FrameMaker, XMetaL, MadCap Flare)

Structured authoring and DITA concepts

Pharmacy/healthcare knowledge

Supply chain software familiarity

Strong oral communication skills

Strong writing skills

Technical aptitude

Proactive adaptability

Fluency in English

Job description

Overview

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

About Tecsys

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!

Position

We\'re looking for a technical writer at the start or in the first few years of their career looking to grow.

Responsibilities

• Creating customer documentation from user stories for healthcare applications
• Creating sample scenarios using new features and taking screenshots
• Writing scripts for videos
• Creating short videos explaining new features
• Updating API documentation
• Updating company-facing documentation for internal users
• Copyediting help updates
• Participating in meetings with QA, designers, developers and product managers
• Assisting in localization
• Maintaining schedules
• Engaging in special projects - such as investigating new tools

Qualifications

• Experience with authoring tools such as oXygen, Structured FrameMaker, XMetaL, MadCap Flare
• Understanding of structured authoring and DITA concepts
• Familiarity/experience with pharmacy/healthcare
• Familiarity/experience with supply chain software
• Strong oral communication and writing skills (examples of a technical nature preferred)
• Curious technical aptitude - you don\'t need to be a developer, but you do need to know how to communicate effectively and understand baseline concepts
• Proactive (this is a rapidly changing agile environment and you need to be able to adjust to evolving circumstances)
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec

What else could give you an edge?

• Fluency in French

If you possess these skills and have a desire to work with emerging technology, we want you on our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR, have a valid Canadian work permit.