Technical Writer

Shoppers Drug Mart; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health and wellness retailer is seeking a Technical Writer to join their Learning and Development team in Mississauga. This full-time role focuses on developing clear technical documentation, collaborating with various departments, and facilitating knowledge management activities. Ideal candidates should have strong writing skills, proficiency with documentation tools, and prior experience in a related field. Join a team that values collaboration, inclusivity, and innovation to enhance the customer experience.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• Experience as a Technical Writer, in a Knowledge Management or similar role.
• Ability to work independently with keen attention to detail.
• Strong team player engaged with all levels of stakeholders.

Responsibilities

• Develop and maintain documentation including job aids and supporting materials.
• Collaborate with subject matter experts to understand workflows.
• Review, edit, and proofread documentation for clarity and completeness.

Skills

Technical writing

Attention to detail

Interpersonal skills

Project management

Knowledge Management

Education

Post-secondary degree/diploma in communications, Computer Science, or a related field

Tools

Microsoft Word

SharePoint

MS PowerPoint

Microsoft Visio

Excel

Job description

Location

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Why this role is important?

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Job Overview

At Specialty Health Network by Shoppers Drug Mart, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

The “Technical Writer” role is an exciting opportunity to work with the Learning and Development team at Specialty Health Network. Under the direction of the Learning and Development Manager, this role will be responsible for creating clear and concise technical documentation that effectively communicates complex processes, procedures, workflows and training assets. You will collaborate closely with various roles and departments to gather information and translate it into user-friendly documentation. In addition to core writing responsibilities, the role will also support knowledge management activities, including helping organize documentation within enterprise platforms and ensuring content is accessible, consistent, and aligned to established standards. The ideal candidate will have strong writing skills, a solid understanding of technical concepts, and the ability to work in a fast-paced and dynamic environment.

Responsibilities

• Develop and maintain documentation, including job aids, work instructions, release notes, and other supporting materials in compliance with policies and procedures, all applicable governing legislation and internal business processes
• Collaborate with subject matter experts and cross-functional teams to gather information and understand procedural concepts and workflows
• Translate technical information into clear and concise language that is easily understood by both technical and non-technical audiences
• Demonstrate a strong understanding of workflows within Patient Support Programs and internal roles to recommend strategies that promote compliance, collaboration, and adherence to business processes
• Review, edit, and proofread new and existing documentation for accuracy, clarity, and completeness
• Ensure documentation meets industry standards and best practices for technical writing
• Work closely with stakeholders and subject matter experts to obtain necessary information and approvals
• Continuously improve documentation processes and tools to enhance efficiency and effectiveness.
• Support knowledge management activities by structuring, organizing, and maintaining documentation repositories (e.g., SharePoint), ensuring content is easily searchable and aligned to established information architecture and governance guidelines.
• Contribute to the continuous improvement of documentation processes, tools, and content lifecycle management (versioning, archiving, tagging, and content hygiene) to enhance efficiency and accessibility.

Other Duties

The Technical Writer will carry out other duties and projects as required, to be delegated by the Senior Manager, Learning & Development and Manager, Learning & Development.

Qualifications and Skills

• Post-secondary degree/diploma in communications English, Computer Science, or a related field.
• Experience as a Technical Writer, in a Knowledge Management or similar role, preferably in the pharmaceutical industry
• Ability to work independently with keen attention to detail combined with a high degree of professionalism
• Knowledge of patient support programs, reimbursement navigation and pharmacy an asset
• Must have excellent interpersonal, presentation, problem solving, decision-making, and listening skills.
• Strong attention to detail and the ability to work independently, managing multiple projects, and priorities simultaneously
• A strong team player with the ability to engage with all levels of stakeholders
• Proficiency in using documentation tools and software, such as Microsoft Word, MS PowerPoint Microsoft Visio, Excel, and SharePoint
• Experience administering or organizing content within SharePoint or similar content management platforms, including applying metadata, folder structures, or permissions.
• Ability to use formatting tools, graphics, diagrams, and screenshots to enhance clarity and visual appeal of content
• Experience working with content management systems (CMS), Learning Management Systems (LMS) and single-sourcing methods
• Understanding of information architecture, content governance principles, or knowledge management practices is an asset.
• Familiarity with agile development methodologies and content review cycles
• Familiarity with adult learning methodologies and developing training content

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type

Full time

Type of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.