Technical Writer

SKYTRAC; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading aviation communication company is looking for a Technical Writer to create and manage documentation supporting product use. The ideal candidate will have a Bachelor's degree and at least 3 years in technical writing, ideally in aerospace or SaaS. Responsibilities include writing user manuals, collaborating with teams, and ensuring documentation quality standards are met. This temporary position offers hybrid work possibilities from offices in Canada.

Benefits

Positive work culture

Team-building activities

Competitive compensation

Qualifications

• 3+ years of experience in technical writing or related fields.
• Ability to translate complex technical information into simple instructions.
• Experience preferably within aerospace, avionics, or SaaS environments.

Responsibilities

• Write, review, and verify accuracy of technical documents and user guides.
• Assess documentation for clarity and correctness with technical teams.
• Edit materials to reflect latest product features and branding.

Skills

Technical writing

Documentation control

Content development

Strong attention to detail

Written and verbal communication

Education

Bachelor’s degree in Technical Communication or related field

Tools

Confluence

SharePoint

Job description

SKYTRAC is a leader in transforming aviation communication through cutting-edge satellite and cellular technologies. Trusted by operators, OEMs, and organizations worldwide, SKYTRAC serves over 800 customers across all aerospace sectors. Our Low Earth Orbit (LEO) satellite solutions are redefining connectivity and reshaping the future of aviation.

SKYTRAC is seeking a temporary Technical Writer to take a lead role on a project, ensuring SKYTRAC customers and the Customer Integration team have clear, accurate, and accessible documentation that supports effective product use and troubleshooting.

This position focuses on designing, reviewing, validating, and transitioning both internal and external content—such as user guides and customer-facing materials—to ensure accuracy, consistency, and alignment with SKYTRAC’s products, branding, and terminology.

The project is expected to be approximately 3-4 months in duration. While we ideally seek someone who can be available in a hybrid capacity from our Ottawa, ON or Kelowna, BC offices, we are open to qualified candidates located anywhere in Canada.

Responsibilities include:

• Write, review and verify the accuracy of internal and external technical documents, user guides, and customer-facing materials. Includes reviewing drawings and design reports, writing text, and coordinating layout and design of materials.
• Explain technical data in simple language.
• Assess documentation for clarity, completeness, and technical correctness in collaboration with Engineering, Product Management, and Technical Support teams.
• Edit and update materials to reflect the latest product features, configurations, and terminology.
• Transition externally published documents into SKYTRAC’s format, branding, and quality standards (AS9100-compliant).
• Identify outdated or redundant materials and coordinate their revision or retirement.
• Ensure version control and all approved documentation is properly stored and accessible in Confluence or designated repositories.
• Ensure consistent style, tone, and formatting across all documentation sets.

What You Bring

• Bachelor’s degree in Technical Communication, Engineering, or a related field.
• 3+ years of experience in technical writing, documentation control, or content development and auditing, preferably within aerospace, avionics, or SaaS technical environment.
• Strong attention to detail with the proven ability to translate complex technical information into simple, usable instructions.
• Proficiency with documentation tools such as Confluence, SharePoint, or similar platforms.
• Superior written and verbal communication skills.

This will make you stand out:

• Familiarity with aviation systems or similar complex technical environment.
• AS9100 or similar QMS systems experience.
• Strong understanding of engineering, terminology and a technical product development lifecycle.

At SKYTRAC, we are a dynamic team of passionate experts. We are driven and dedicated; we take ownership of our work, and we are committed to delivering results. We value individuals who are proactive, take initiative, and demonstrate a high level of professionalism and integrity in everything they do. We thrive in a fast-paced, ever-evolving environment, embracing challenges with agility. Our commitment to growth and development has made us the trusted subject matter experts we are today.

We offer:

• A positive and collaborative work culture
• Engaging team-building activities
• Competitive compensation
• Compensation is based on the skills, knowledge, experience, and qualifications brought to the role.