Technical Team Leader / Security Systems (S-C)

RS Recruitment Agency LLP; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A security solutions company in Canada, Alberta, is seeking a candidate to lead a technical team of 8-12 members. Responsibilities include overseeing maintenance workflows, managing client relationships, and ensuring service quality. The ideal candidate should have hands-on experience with security systems and a relevant educational background. A competitive salary of $4200 is offered, with a 5-day work week.

Qualifications

• Hands-on experience in key security systems is essential.
• Bachelor's degree or higher preferred.
• Technology savvy with both hardware and software.

Responsibilities

• Oversee service maintenance workflow processes.
• Act as the main contact for client service issues.
• Lead and manage a technical service team.

Skills

Hands-on experience in security systems

Excellent problem solving skills

Customer service and business orientation

Education

Nitec / Diploma / Degree

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV systems

Job description

Summary

Successful candidate will be leading a team of 8-12 technical team members, overseeing maintenance and troubleshooting of Security Systems at clients' sites.

Responsibilities

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of technical service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements

• Nitec / Diploma / Degree
• Hands‑on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems (EACS), Intrusion Detection Systems (IDS) and CCTV systems is a must
• Hands‑on experience in security system configuration, application programming and integration with third‑party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Customer service and business oriented with good initiative and adaptability

Other Info

• Security systems company
• Company location: Outram/Tiong Bahru area
• Salary $4200
• 5‑day work

(Interested candidates, pls apply with resume in MS Word format)

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