Technical Support Team Lead — User Help & Training

Efovinity Inc; Oakville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A technology company in Oakville, Ontario, is seeking a Technical Support Analyst to respond to user difficulties and provide training. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in technical support. Responsibilities include maintaining logs of problems and solutions, supervising other staff, and providing customer service. This is a permanent position, requiring 35 to 40 hours of work per week.

Qualifications

• 1 year to less than 2 years of experience in technical support.
• Ability to consult user guides and technical manuals.
• Experience in providing user training.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals, and other documents.
• Provide advice and training to users.
• Maintain a problems and solutions log.
• Participate in redesign of applications.
• Supervise other technical support workers.
• Provide business systems and network support.
• Set up equipment for employee use.
• Perform Web-server backup and recovery operations.
• Provide customer service.

Skills

Problem solving

Technical support

Customer service

Education

Bachelor's degree

Job description

A technology company in Oakville, Ontario, is seeking a Technical Support Analyst to respond to user difficulties and provide training. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in technical support. Responsibilities include maintaining logs of problems and solutions, supervising other staff, and providing customer service. This is a permanent position, requiring 35 to 40 hours of work per week.