technical support supervisor

Weta FX; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading visual effects company in Vancouver is seeking an experienced IT Support Specialist to provide technical support, manage incidents, and lead a team of technicians. The ideal candidate will have over 5 years of experience in a similar role, proficient in various computer technologies, and possess excellent communication skills. This position offers a permanent contract with competitive health and financial benefits.

Benefits

Health care plan

Group insurance benefits

Registered Retirement Savings Plan (RRSP)

Qualifications

• 5 years or more of experience in a related field.
• Ability to manage incidents and provide IT support.
• Strong organizational skills to multitask effectively.

Responsibilities

• Supervise other technical support workers in this group.
• Respond to users experiencing difficulties with computer systems.
• Coordinate IT projects, including the design and deployment of new IT systems.

Skills

Computer technology / computer systems technology

Client focus

Excellent written communication

Excellent oral communication

Time management

Team player

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

Jira

MAC

Linux

MS Office

SharePoint

3D graphic software

Job description

• Work Term : Permanent
• Work Language : English
• Hours : 40 to 50 hours per week
• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 5 years or more
• Computer technology / computer systems technology

Work setting

• Private company, corporation or industry
• Computer graphics or technical special effects

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Provide expertise in response to clients needs
• Coordinate IT projects, including the design and deployment of new IT systems and services

Computer and technology knowledge

• Jira
• MAC
• Linux
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Presentation software
• Mail server software
• Communication software
• 3D graphic software
• Image editing software
• Project management software
• Desktop publishing software
• Mapping and data visualization software
• Mac OS
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks

Type of production art

• Visual effects

Area of specialization

• Project management
• Digital media

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Attention to detail
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• What is the highest level of study you have completed?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Maternity and parental benefits