technical support specialist – information technology (IT)

SHIELDS PHARMA INC.; Markham; On-site; CAD 65,000 - 110,000; Full time

Job summary

A pharmaceuticals company in Markham seeks a Technical Support Specialist for on-site duties involving IT service delivery. The ideal candidate will possess a Bachelor's degree in Computer Science or related fields and at least 5 years of relevant experience. Responsibilities include managing access to networks, troubleshooting user issues, application redesign, and evaluating software. The position offers an annual salary range of $65,000 to $110,000 and includes a dental plan, healthcare plan, and vision care benefits.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Bachelor's degree in Computer Science, Information Systems Security, or related field.
• Minimum 5 years of experience in IT service delivery.
• Technical knowledge in ITIL, Networking software/hardware/security, TCP/IP.

Responsibilities

• Manage access to computer networks.
• Report on the performance of systems and networks.
• Respond to user difficulties with computers.
• Provide advice and training to users.
• Participate in application redesign.
• Evaluate and install hardware and software.

Skills

Troubleshooting

Network support

Application redesign

ITIL

Networking software/hardware/security

TCP/IP

Wireless networks

Desktop applications

Software development

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems Security

Bachelor’s degree in related field

Job description

Technical Support Specialist – Information Technology (IT)

Posted on December 10, 2025 by SHIELDS PHARMA INC.

Location: Markham, ON L3R 9T5
Work setting: Pharmaceuticals industry, Information Technology
On-site work only
Start as soon as possible

Salary: $65,000 to $110,000 annually (to be negotiated) — 40 hours per week, permanent full-time employment.

Qualifications

Bachelor’s degree in Computer Science, Information Systems Security, or related field.

Minimum 5 years of experience in IT service delivery, including troubleshooting, network support, and application redesign.

Technical knowledge: ITIL, Networking software/hardware/security, TCP/IP, Wireless networks, Desktop applications, Software development.

Security clearance: Criminal record check required.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• Manage incidents.
• Evaluate and install computer hardware, networking software and operating system software.

Benefits

• Dental plan
• Health care plan
• Vision care benefits

Who can apply for this job?

• Canadian citizen, permanent resident, or temporary resident with a valid work permit.
• Not authorized to work in Canada: do not apply.

Advertised until

2026-01-09