Technical Support Specialist, Financials

ServiceTitan; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading software solutions company in British Columbia is seeking a Customer Support Specialist. This role involves assisting customers with software inquiries and troubleshooting accounting integrations. Candidates should have a Bachelor's degree or equivalent experience, strong interpersonal skills, and a customer-centric approach. The company offers a competitive hourly rate and comprehensive benefits.

Benefits

Flexible time off

Comprehensive health and wellness benefits

Career advancement opportunities

Qualifications

• Bachelor's degree preferred, or equivalent experience in technical support or accounting.
• Excellent interpersonal skills with the ability to simplify complex concepts.
• Strong written and verbal communication skills with a customer-centric mindset.

Responsibilities

• Assist customers with software inquiries via various channels.
• Master financial modules of the software for expert guidance.
• Troubleshoot accounting integrations with platforms like QuickBooks.

Skills

Critical thinking

Troubleshooting

Interpersonal skills

Communication

Education

Bachelor's degree or equivalent experience

Tools

QuickBooks

Sage

Spreadsheet software

Job description

Overview

Employer Industry: Software Solutions for the Trades

Why consider this job opportunity:

• Expected hourly rate between $19.35 CAD - $26.25 CAD
• Opportunity for career advancement with the highest rate of internal transfers across the organization
• Flexible time off and ample learning and development opportunities
• Comprehensive health and wellness benefits including company-paid medical, dental, and vision
• Support for various life stages, including parental leave and adoption reimbursement
• Recognition programs to reward great work through peer-nominated awards and bonuses

What to Expect (Job Responsibilities)

• Serve as the first point of contact for customers, assisting with software inquiries via phone, chat, email, and screen-sharing
• Master financial modules of the software to provide expert guidance and creative solutions
• Troubleshoot and resolve issues related to accounting integrations with platforms like QuickBooks and Sage Intacct
• Advise customers on accounting best practices within the software, including financial reporting and month-end closing
• Prevent and de-escalate customer issues by efficiently resolving complex financial workflow cases

What is Required (Qualifications)

• Bachelor\'s degree preferred, or equivalent experience in technical support or an accounting-related role
• Strong critical thinking and troubleshooting abilities as an efficient problem-solver
• Excellent interpersonal skills, with the ability to simplify complex financial and technical concepts
• Ability to thrive in a feedback-oriented culture while remaining level-headed in a fast-paced environment
• Strong written and verbal communication skills with a customer-centric mindset

How to Stand Out (Preferred Qualifications)

• Solid understanding of core accounting principles, including debits/credits and financial statements
• Hands-on experience with accounting software such as QuickBooks or Sage
• Proficiency in spreadsheet software for data analysis and reporting
• Strong mathematical and analytical aptitude
• Knowledge of the home/commercial service industry is a plus

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