Technical Support Specialist

Andgo Systems; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology solutions provider is seeking a Technical Support Specialist to serve as the primary technical expert for live customers. This remote-friendly role allows professionals to work from anywhere in Canada, focusing on technical troubleshooting and integration challenges. Candidates should have a degree in Computer Science and strong communication skills. The company offers comprehensive benefits and a collaborative team environment.

Benefits

Comprehensive health and dental benefits

Professional development budget

Generous vacation policy

Qualifications

• Proven experience in technical troubleshooting, especially with SaaS system integrations.
• Deep familiarity with analyzing logs and system configurations.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary technical expert for live customers.
• Diagnose and troubleshoot integration and product functionality challenges.
• Collaborate with Level 3 (L3) support to manage technical escalations.

Skills

Technical troubleshooting

SaaS system integrations

Analyzing logs

Communication skills

Education

Bachelor's degree or diploma in Computer Science or related field

Tools

UKG Workforce Management Pro

Infor

Job description

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity

• Comprehensive health and dental benefits
• Remote-friendly position; work from anywhere in Canada
• Professional development budget to support career growth
• Generous vacation policy with 4 weeks of vacation and 12 statutory holidays
• Unlimited paid sick and wellness days to support your health and wellbeing
• Collaborative and supportive team environment with opportunities to make a significant impact in the healthcare industry

What to Expect (Job Responsibilities)

• Serve as the primary technical expert for live customers, resolving complex support issues through various communication channels
• Diagnose and troubleshoot integration and product functionality challenges by analyzing logs and system configurations
• Collaborate with Level 3 (L3) support to manage technical escalations and resolve critical issues
• Partner with the Implementation team to address customer-specific needs during onboarding and troubleshoot technical roadblocks
• Document solutions and contribute to the internal and external knowledge base to enhance customer self-service

What is Required (Qualifications)

• Proven experience in technical troubleshooting, especially with SaaS system integrations
• Deep familiarity with analyzing logs, system configurations, and data mappings for root cause analysis
• Bachelor's degree or diploma in Computer Science or a related technical discipline, or equivalent practical experience
• Excellent verbal and written communication skills, capable of explaining complex technical concepts to diverse audiences
• Strong commitment to documentation and contributing to a shared knowledge base

How to Stand Out (Preferred Qualifications)

• Hands-on experience with UKG Workforce Management Pro, Infor, or similar enterprise-level WFM solutions
• Experience working with large enterprise organizations

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