Technical Support Specialist

Sitech Eastern Canada Ltd; Burlington; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Employee Assistance Program

Employee Stock Purchase Plan

Extended health care

Life insurance

Paid time off

Job summary

SITECH Eastern Canada Ltd. in Burlington is seeking a Technical Support Specialist to assist customers using Trimble surveying equipment, machine control, and related software. The role includes on-site and remote support, training deliveries, and maintaining product knowledge.

Qualifications include post-secondary education, strong communication skills, and a positive attitude. Willingness to travel and a commitment to customer service are essential for success in this position.

Qualifications

• Post-secondary education required.
• Strong communication skills.
• Positive attitude and customer-focused mindset.

Responsibilities

• Provide technical support to customers using Trimble surveying equipment and software, machine control and guidance equipment, and Trimble Business Center.
• Offer on-site assistance and troubleshooting when necessary.
• Provide remote support via phone, email, or remote desktop to resolve issues.
• Conduct training sessions/workshops to ensure proper product usage.
• Stay updated on Trimble surveying, machine control, and office products and new releases.
• Diagnose and resolve technical issues with Trimble equipment and software.
• Create and update technical documentation and guides for customer troubleshooting.
• Document processes accurately and maintain records.
• Use training resources to upgrade skills.
• Willing to travel as required.
• Perform other duties as assigned.

Skills

Surveying experience

Estimating experience

Construction equipment

Earthmoving operations

Customer service

Construction technologies

Software familiarity

Education

Post-secondary education

Tools

Trimble

Topcon

Leica

Spectra

Job description

SITECH Eastern Canada Ltd., is hiring a Technical Support Specialist in Burlington. SITECH is the authorized dealer for Trimble Heavy and Civil Engineering construction products, software and services, as well as industry leading machine control systems. We are seeking candidates with experience with surveying, estimating, construction equipment, earthmoving operations. Prior customer service and/or experience with construction technologies and software, such as Trimble, Topcon, Leica, Spectra, a plus.

What we offer:

• Company pension
• Dental care
• Disability insurance
• Employee Assistance Program
• Employee Stock Purchase Plan
• Extended health care
• Life insurance
• Paid time off

Salary: $80,000 annually depending on experience.

• Provide technical support to customers who use Trimble Construction Surveying equipment and software, Machine Control and Guidance equipment, Trimble Business Center software and Trimble’s web based software;
• Offer on-site assistance and troubleshooting when necessary;
• Provide remote support through phone, email. or remote desktop tools to help customers resolve technical issues;
• Conduct training sessions or workshops for customers to ensure they understand how to use Trimble products effectively;
• Maintain a deep understanding of Trimble's surveying, machine control and guidance and office products and keeping up-to-date with new product releases, updates and features;
• Diagnose and resolve technical issues and challenges that customers encounter with Trimble equipment and software;
• Create and update technical documentation and guides to help customers troubleshoot common issues on their own;
• Document and record processes accurately;
• Use available training to continue upgrading current skill set;
• Willing to travel as required;
• Perform other duties as assigned.

Must-haves for this role:

• Post-secondary education
• Effective Communication Skills
• Positive Attitude

Our Commitment to Inclusion

SITECH Eastern Canada is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, SITECH provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

Artificial Intelligence (AI)

Use of Artificial Intelligence- By Recruiters & Hiring Managers

At SITECH, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.

Use of Artificial Intelligence- By Candidates

We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – to we can make the best possible match between you and the organizations we serve.