Technical Support & Service Advisor

Lock Search Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Technical Support & Service Advisor in Winnipeg, MB. The role requires 3-5 years of hands-on HVAC experience and excellent communication skills. Responsibilities include developing training for stakeholders and assisting customers with technical queries. If you are motivated to create programs and grow professionally, apply now to join a dynamic team.

Qualifications

• 3-5 years of direct ‘hands-on’ technical experience within the HVAC sector is essential.
• Outstanding communication skills, both written and oral.
• Valid Driver’s License.

Responsibilities

• Develop training sessions for stakeholders on equipment and capabilities.
• Establish strong relationships with customers and vendors.
• Assist with troubleshooting issues via phone, email, and in-person.

Skills

HVAC-related troubleshooting skills

Outstanding communication skills

Results driven

Customer-facing acumen

Self-motivated

Job description

Overview

Technical Support & Service Advisor - HVAC, Winnipeg, MB

We are proud to support a premier North American wholesale distributor of heating, ventilation, and air conditioning products, serving both Residential and Commercial sectors. This role aims to collaborate closely with vendor partners to foster expertise in the products they distribute. The main responsibilities include offering technical assistance and delivering training sessions for both customers and staff members. The Service Technical Support & Service Advisor will utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors / technicians, and internal stakeholders at all levels within their branch infrastructure. This leadership role will bridge between clients’ vendor / supplier partners, their sales and branch customer service teams, and the customers they support and sell to.

Responsibilities

• Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)
• Establish strong relationships with customers and vendors
• Develop training, tests, and assignments for coworkers on the product platforms
• Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates
• Assist with the administration of warranty support for relevant HVAC product lines
• Assist customers by phone, via email, and in-person with troubleshooting issues, product inquiries and technical service related questions
• Participate in professional organizations, conferences, networking events, and tradeshows
• Support the roll-out of new product lines as they develop
• Provide specs, installation, and operations materials to customers and help support engineering team
• Provide on-site training and demonstrations to your customers and end-users

Qualifications

• 3-5 years of direct ‘hands-on’ technical experience within the HVAC sector is essential
• HVAC-related troubleshooting skills in both commercial and residential settings
• Outstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations and with strategic vendor partners
• Results driven, ability to handle multiple tasks, energetic and self-motivated
• Self-starter with motivation to create new programs independently
• Outstanding customer-facing acumen with the ability to produce and deliver technical training presentations to customers and co-workers
• Comfortable using multiple computer applications
• Valid Driver’s License

How to Apply

If you are looking for an opportunity to grow professionally within a company, apply for this position today! Please submit your resume to Bryce Delegarde, Senior Recruitment Consultant by using the “Apply” button.

Thank you in advance for your interest. Only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.

Lock Search Group is a National Executive Recruitment firm with a dozen offices in Canada, a staff of more than 50 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on clients’ needs and candidates’ goals. #LSG40Follow us on LinkedIn!