Technical Support & Service Advisor

Lock Search Group; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading HVAC solutions provider in Greater Vancouver is looking for a Technical Support & Service Advisor. The role involves providing technical support, developing training sessions for stakeholders, and establishing strong relationships with customers and vendors. Ideal candidates should have 3–5 years of HVAC experience and outstanding communication skills. This position is crucial for linking customers with products and services effectively.

Qualifications

• 3–5 years of direct hands-on technical experience within the HVAC sector.
• Must possess HVAC-related troubleshooting skills.
• Outstanding communication skills, both written and oral.

Responsibilities

• Develop training sessions for key stakeholders on equipment capabilities.
• Establish relationships with customers and vendors.
• Assist customers with troubleshooting issues.

Skills

HVAC troubleshooting

Communication skills

Training delivery

Customer service

Job description

Technical Support & Service Advisor - HVAC Greater Vancouver, BC

Our client is one of Canada’s wholesale distributor leaders in the heating, ventilation, and air conditioning servicing both the Residential and Commercial sectors. Through their supplier partnerships, a need has grown to add a highly motivated Technical Support & Service Advisor to partner direct with their vendor partners so they can become experts in the products they sell. The primary function of the position is to provide technical support and training to customers and employees alike. The successful candidate will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors/technicians, and internal stakeholders at all levels within their branch infrastructure. This key leadership role will become an essential bridge between our client’s vendor/supplier partners, their sales and branch customer service team members, and of course to the customers they support and sell to.

Responsibilities

• Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)
• Establish strong relationships with customers and vendors
• Develop training, tests, and assignments for your coworkers on the product platforms
• Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates
• Assist with the administration of warranty support for relevant HVAC product lines
• Assist customers by phone, via email, and in-person with troubleshooting issues, product inquiries and technical service related questions
• Participate in professional organizations, conferences, networking events, and tradeshows
• Support the roll-out of new product lines as they develop
• Provide specs, installation, and operations materials to customers and help support engineering team
• Provide on-site training and demonstrations to your customers and end-users

Qualifications

• 3–5 years of direct ‘hands‑on’ technical experience within the HVAC sector is essential
• Must possess HVAC‑related troubleshooting skills in both commercial and residential settings
• Outstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations and with strategic vendor partners
• Results driven, ability to handle multiple tasks, energetic and self‑motivated
• Possess the ability to be a self‑starter…and the motivation to create new programs independently
• Outstanding customer‑facing acumen with the ability to produce and deliver technical training presentations to customers and co‑workers
• Comfortable using multiple computer applications
• Valid Driver’s License