Technical Support Representative (Remote)

Minacs; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Specialist to provide effective assistance via calls. The role requires at least one year of experience, with a focus on problem-solving and technology use. This position offers a flexible remote work environment and comprehensive benefits, including medical coverage and career growth opportunities. Join a supportive culture that champions employee development.

Benefits

Salary up to $19.50/hr

Comprehensive benefits

Career advancement opportunities

Access to daily pay options

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Proficiency in using technology and navigating computer systems.
• Availability to work during operational hours, with a changing schedule every 3 months based on performance.

Responsibilities

• Provide friendly and effective customer support via inbound and outbound calls.
• Troubleshoot and resolve technical issues related to client products.
• Track and document customer interactions in databases.
• Maintain knowledge of client products, such as smartphones and computers.
• Deliver exceptional customer experiences with a focus on relationship building.

Skills

Customer service experience

Problem-solving skills

Proficiency in technology

Multitasking ability

Communication skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $19.50/hr, with additional performance-based incentives
- Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
- Opportunities for career advancement, with 80% of leaders promoted from within
- Work-from-home convenience, fostering a flexible work environment
- Access to daily pay options, allowing early access to earnings
- Supportive culture with various employee resource groups and wellness programs

What to Expect (Job Responsibilities):
- Provide friendly and effective customer support via inbound and outbound calls
- Troubleshoot and resolve technical issues related to client products
- Track and document customer interactions in databases
- Maintain knowledge of client products, such as smartphones and computers
- Deliver exceptional customer experiences with a focus on relationship building

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Proficiency in using technology and navigating computer systems
- Availability to work during operational hours, with a changing schedule every 3 months based on performance

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Experience in a remote work environment
- Strong communication skills for effective customer interactions
- Eagerness to learn new technologies and adapt to changes

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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