Technical Support Representative (Remote)

Concentrix; Wainwright; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service company in Alberta is seeking candidates for remote customer service and technical support roles. The position offers a base salary of $19.50/hr, performance incentives, and comprehensive benefits. Ideal candidates have at least one year of experience in customer service, a high school diploma, and strong problem-solving skills. Opportunities for advancement are abundant, making it an excellent career choice for motivated individuals.

Benefits

Comprehensive benefits

Performance-based incentives

Access to daily pay enrollment

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills in a fast-paced environment.
• Comfortable using and explaining technology to customers.

Responsibilities

• Provide exceptional customer service and technical support.
• Troubleshoot technical issues related to hardware and software.
• Maintain accurate records in databases.

Skills

Customer service experience

Problem-solving skills

Technical troubleshooting

Multitasking

Education

High school diploma or GED

Tools

iOS/MacOS knowledge

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $19.50/hr, plus performance-based incentives
- Opportunities for career advancement, with 80% of managers promoted from within
- Work-from-home convenience, allowing for a flexible work environment
- Access to daily pay enrollment option for early pay access
- Comprehensive benefits including medical, dental, and vision insurance, along with paid time off and holidays
- Participation in diverse company networking groups and health and wellness programs

What to Expect (Job Responsibilities):
- Provide exceptional customer service and technical support via inbound and outbound calls
- Troubleshoot and resolve technical issues related to hardware, software, and client products
- Maintain accurate records by tracking, documenting, and retrieving information in databases
- Assist customers by answering questions about products and services
- Continuously develop knowledge of client products, such as smartphones, tablets, and computers

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and the ability to multitask in a fast-paced environment
- Comfortable using and explaining technology to customers
- Must reside in Canada with a valid Canadian address for residence

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Experience in a remote work environment
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies and adapt to changing schedules

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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