Technical Support Representative (Remote)

Minacs; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer experience company is seeking a Technical Support Representative (Remote) to provide customer support and resolve technical issues. Candidates must have a high school diploma and at least one year of customer service experience. The role offers a competitive salary of $19.50 per hour, along with performance-based incentives and a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Paid training days

Health and wellness programs

Qualifications

• 1+ year of customer service experience.
• Proficiency in fast-paced multi-tasking with strong problem-solving skills.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Answer questions about products and services while providing customer support.
• Resolve technical issues related to hardware and software.
• Track and document information in databases.

Skills

Customer service experience

Problem-solving skills

Technical knowledge

Multi-tasking

Education

High school diploma or GED

Job description

Overview

Technical Support Representative (Remote)

Join to apply for the Technical Support Representative (Remote) role at Concentrix. The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls to provide friendly, knowledgeable support for products and services.

What You Will Do In This Role

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or macOS, or comparable technology is preferred
• Deliver expert customer experiences with a positive demeanor

Your Qualifications

• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking with strong problem-solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to reach a resolution
• Strong computer navigation skills and PC knowledge
• Availability to work during the Hours of Operation: 8am–11:30pm EST, Monday–Sunday. Schedule may change every 3 months based on performance
• A desktop or laptop to complete PC and internet testing; a work computer will be provided
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in Canada with a valid Canadian address

What’s In It For You

• Base salary for this position is $19.50/hr, plus performance-based incentives. Benefits may include medical, dental, and vision insurance, EAP, RRSP, paid time off and holidays, and paid training days. Applications accepted on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonuses
• Networking opportunities with employee resource groups
• Health and wellness programs and mentorship
• Work-from-home convenience and programs supporting diversity, equity, inclusion, and sustainability
• Celebrations for company events and community initiatives

REIMAGINE THE BEST VERSION OF YOU!

If this feels like the perfect next step, apply today and discover why many game-changers consider Concentrix their employer of choice.

Location

CAN, ON, Work-at-Home

Language and Time Type

Full time

If you are a California resident, you acknowledge receipt of the Job Applicant Privacy Notice for California Residents when submitting your information.

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to a workplace free from unlawful discrimination and harassment in accordance with applicable laws.

R1618513

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting