Technical Support Representative (Remote)

Concentrix; Regina; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service leader is seeking a remote Customer Service and Technical Support Representative. In this role, you will provide exceptional call support, troubleshoot technical issues, and ensure outstanding customer experiences. Candidates should have at least a year of customer service experience and a high school diploma. This position offers flexible scheduling, a competitive salary, and a comprehensive benefits package.

Benefits

Competitive salary up to $19.50/hr

Performance-based incentives

Comprehensive benefits package

DailyPay enrollment option

Work-from-home flexibility

Qualifications

• 1+ year of experience in customer service.
• Ability to navigate technology and troubleshoot.
• Quiet, distraction-free home environment.

Responsibilities

• Provide exceptional customer service and technical support via calls.
• Troubleshoot and resolve technical issues related to products.
• Track and manage information in databases.
• Maintain product knowledge for client products.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $19.50/hr, plus performance-based incentives
• Opportunities for career advancement and personal development within a global organization
• Work-from-home convenience, providing a flexible work environment
• Comprehensive benefits package including medical, dental, and vision insurance
• DailyPay enrollment option for early access to earned wages
• Engaging company culture with diverse networking opportunities and wellness programs

Responsibilities

• Provide exceptional customer service and technical support via inbound and outbound calls
• Troubleshoot and resolve technical issues related to hardware, software, and client products
• Track, document, and manage information in databases effectively
• Maintain knowledge of client products, including smartphones, tablets, and computers
• Deliver outstanding customer experiences while fostering strong relationships

Qualifications

• 1+ year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to navigate technology
• A quiet, distraction-free home environment to work from
• Availability to work during operational hours from 8am-11:30pm EST, with a flexible schedule based on performance

Preferred Qualifications

• Familiarity with iOS and/or MacOS, or comparable technology
• Strong computer navigation skills and knowledge of PC operations
• Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityandInclusion

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