Technical Support Representative (Remote)

Concentrix; Embrun; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Embrun, Canada seeks a candidate for a technical support role. The position involves providing exceptional customer service, troubleshooting technical issues, and maintaining knowledge of client products. Qualified candidates will have a minimum of 1 year in customer service and a high school diploma. This opportunity features a flexible work-from-home arrangement and comprehensive benefits like medical and dental insurance.

Benefits

Performance-based incentives

Flexible work-from-home arrangement

Paid training

Comprehensive benefits

Qualifications

• 1+ year of customer service experience required.
• Strong proficiency in using technology.
• Quiet home environment essential for remote work.

Responsibilities

• Provide customer service and technical support via calls.
• Troubleshoot technical issues related to products.
• Document customer interactions in databases.

Skills

Customer service experience

Problem-solving skills

Strong computer navigation skills

Communication skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $19.50/hr, with performance-based incentives
• Opportunity for career advancement and personal development within a globally recognized organization
• Flexible work-from-home arrangement
• Paid training and daily pay enrollment option for early access to earnings
• Comprehensive benefits including medical, dental, vision insurance, and retirement savings plan
• Engaging company culture with diversity, equity, and inclusion programs

What to Expect (Job Responsibilities)

• Provide exceptional customer service and technical support to clients via inbound and outbound calls
• Troubleshoot and resolve technical issues related to hardware, software, and client products
• Document and track customer interactions and resolutions in databases
• Maintain a broad knowledge of client products and services, such as smartphones and computers
• Engage with customers in a friendly manner to enhance their experience

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to build customer relationships
• Proficiency in using technology and strong computer navigation skills
• A quiet, distraction-free home environment for remote work

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies and adapt to a fast-paced environment
• Experience in a technical support role or similar position

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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