Technical Support Representative (Remote)

Concentrix; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer service company is seeking a remote Technical Support Representative. This role involves providing customer service and troubleshooting issues for various client products. Successful candidates will have experience in customer service, be comfortable with technology, and have a problem-solving mindset. Benefits include competitive pay and opportunities for personal growth.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Health and wellness programs

Qualifications

• 1+ year of customer service experience.
• Strong computer navigation skills and PC knowledge.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Maintain broad knowledge of client products.

Skills

Customer service experience

Problem-solving skills

Tech-savviness

Strong communication

Education

High school diploma or GED

Tools

PC knowledge

Job description

Overview

Job Title: Technical Support Representative (Remote)

The Technical Support Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and the Internet. This role provides customer service support and resolution of routine problems and questions regarding client products and/or services.

What you will do in this role

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred
• Deliver expert customer experiences with a professional and positive demeanor

Your qualifications

Qualifications for this remote Technical Support Representative role include:

• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking with strong problem-solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to reach a resolution
• Strong computer navigation skills and PC knowledge
• Availability to work during the Hours of Operation: 8am-11:30pm EST, Monday-Sunday. Schedule may change every 3 months based on performance
• A desktop or laptop to complete PC and internet testing; a work computer will be provided
• High speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What’s in it for you

We invest in our people and offer development opportunities and training to support your career path and personal growth. Benefits available to eligible U.S. employees in this role include medical, dental, and vision insurance, 401(k), paid time off and holidays, paid training days, and other programs described by the employer.

• The base salary for this position is $17.31/hr (pay rate will not be below applicable minimum wage). Actual salaries vary based on location, qualifications, skills, education, experience, and competencies
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking groups and diversity, equity, and inclusion programs
• Health and wellness programs and mentorship opportunities
• Work-from-home convenience
• Additional programs and events supporting global citizenship, sustainability, and community involvement

Additional information

Location: USA, OH, Work-at-Home

Language Requirements:

Time Type: Full time

Physical & Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed: This position may be performed in the states listed here.

Equal Opportunity Employer: Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, veteran status, or any other basis protected by law.