Technical Support Representative - H135 (Aircraft Maintenance Engineer License Required)

Airbus Helicopters; Fort Erie; On-site; CAD 65,000 - 90,000; Full time

Job summary

Airbus Helicopters Canada Ltd is seeking a Technical Support Representative for the H135 platform. The role is an on-site liaison with a government customer, based near the client, reporting to the Technical Support Manager.

You will manage technical and support interests, translate field insights into actionable results, and ensure mission readiness. The position covers technical support, data maintenance, and delivery support with Fort Erie, Ontario orientation and a 13-month contract.

Qualifications

• College diploma in aircraft maintenance or related field.
• AME, M1 and/or M2 licence required.
• Experience on Airbus H135 platform preferred.

Responsibilities

• Act as the onsite technical support representative for the assigned customer.
• Communicate with the customer in person, by phone, email, or technical database.
• Help customers with troubleshooting and provide information, documentation, and repair requests.
• Report issues into Airbus WEBTEK for tracking and reporting.
• Collect incident information and prepare timely reports for management.
• Monitor open issues and ensure prompt service levels.
• Provide customers with technical updates and clear communication.
• Provide AOG support as needed.
• Develop a schedule for technical and product training for the customer.
• Coordinate on-site delivery requirements and training sessions.

Skills

On-site liaison

Customer service

Technical communication

Microsoft Office

G-Suite

WebTek

Education

College Diploma in Aircraft Maintenance

AME/M1/M2 Licence

Tools

Microsoft Office

G-Suite

WebTek

Job description

TECHNICAL SUPPORT REPRESENTATIVE (H135)

POSITION LOCATION: PORTAGE LA PRAIRIE, MB

DURATION: 13 MONTH CONTRACT ROLE

The Technical Support Representative serves as the dedicated, on-site liaison between Airbus Helicopters Canada and a strategic government customer. Based locally near the customer’s facility, this role is the primary face of Airbus, providing real-time technical expertise and ensuring mission readiness.

Reporting directly to the Technical Support Manager, you will manage the customer’s technical and support interests, foster relationships at all organizational levels—from maintenance technicians to leadership—and translate field insights into actionable results for the Customer Experience.

Main Responsibilities

Technical Support

• Act as the onsite technical support representative for the assigned customer.
• Communicate with the customer in person, by phone, email, or technical database to help customers with requests for help with questions on assigned products, focusing on the H135 platform with other insights as required.
• Help our customers with troubleshooting problems; assist with information, documentation, repair requests and technical requests.
• Accurately and promptly report all customer issues into Airbus WEBTEK database/tool for tracking and reporting on service data with efficiency.
• Collect incident/accident information and prepare reports on a timely basis for effective management and operational decisions and actions as required.
• Monitor and report on all open issues with expediency to ensure high levels of customer service; ensure accurate and prompt in systems/tools.
• Provide customers with technical updates using excellent customer service and communication skills to ensure an understanding of technical requirements and our commitment to prompt and efficient service level and response time.
• Provide AOG support as needed with support from the AHCA Tech Support Team members.
• Develop a schedule for providing technical and product training for the customer.

Tech Data, Maintenance

• Report on customer fleet information and upcoming customer requirements.
• Ensure customers are fully aware of product capability and have required technical expertise.
• Review part replacements, alternative solutions, and make recommendations to ensure aircraft availability.
• Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.
• Make recommendations for technical change to provide improvement in operations, safety and operating cost.
• Provide collaboration, support and clarification on product, part or customer specifics to CSRs and other departments as required.
• Other duties as assigned.

Delivery Support

• Factory deliverables from Fort Erie, ON.
• Orientation requirements.

Position Requirements

Education

• College Diploma in Aircraft Maintenance, or a related field.
• AME, M1 and/or M2 Licence is required.
• Experience on the AIRBUS H135 platform is required.

Experience

• Technical/aircraft maintenance background required.
• 10 or more years’ experience on Airbus Helicopter products, preferably with multiple types.

Knowledge, Skills And Abilities

• Professional written, presentation, and verbal communication.
• Independent planning and organization.
• Working with cross-functional teams and customers in a fast paced environment.
• A high level of integrity and an understanding of the importance of protecting the interests of the company while also assuring customer satisfaction is critical.
• Ability to perform and present technical and metric oriented data in a clear and concise format.

Technical Systems Proficiency

• Proficiency in Microsoft Office and G-Suite.
• Knowledge of Airbus various web application tools (WebTek etc.) advantageous.

Other Requirements

• Must be eligible to obtain and maintain a Canadian Government Security Clearance (Reliability Status or as required).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters Canada Ltd

Employment Type

Permanent

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

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